Specialist- Service Management Office Jobs in Mumbai - Neles
Job Description
Want to be part of a new ambitious growth company offering world-leading flow control solutions and services to customers all around the world? Are you eager to learn our respectful and customer-centred culture that continuously strives for better together? We are looking for enthusiastic professionals who have a hands-on attitude and make great ideas a reality.
ROLE and RESPONSIBILITY
Specialist, Service Management Office is accountable for global delivery and management end-user support services, including as major areas:
The successful candidate has
Neles Corporation is a well-known flow control solutions and services provider to the oil and gas refining, pulp, paper and bioproducts industries, chemicals and other process industries. Neles employs about 2,900 people and has operations in approx. 40 countries. Neles’ sales for full-year 2019 were EUR 660 million and operating profit was EUR 93 million.
ROLE and RESPONSIBILITY
Specialist, Service Management Office is accountable for global delivery and management end-user support services, including as major areas:
- Work with Global SMO Lead in Managing and developing Neles IT Service management office
- IT Service Design & Transition, IT Service Delivery/operation
- Continual Service Improvement
- IT hardware asset management
- Knowledge and Problem management, Release management
- Run cost optimization
- Demonstrates clear and compelling actions to achieve business and performance objectives.
- Reports to Senior Manager – RIT EMEIA & Global SMO Lead
- Solution domain Leads and teams
- Partners, service providers and vendors
- Program and project managers, Architects and Specialists
The successful candidate has
- 8 to 10 years of demonstrated experience and success in a relevant context.
- ITIL foundation or above certification
- Sound Knowledge and understanding of ServiceNow ITSM tool
- Cloud and infrastructure knowledge and experience in operations would be an added advantage
- Interpersonal skills with service mindset
Neles Corporation is a well-known flow control solutions and services provider to the oil and gas refining, pulp, paper and bioproducts industries, chemicals and other process industries. Neles employs about 2,900 people and has operations in approx. 40 countries. Neles’ sales for full-year 2019 were EUR 660 million and operating profit was EUR 93 million.
Job Particulars
Role management trainee
Education Diploma, B.Com, M.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MS, MSc, PG Diploma, 12th Pass (HSE)
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id960633
Job Category Diploma , Management
Locality Address
State Maharashtra
Country India
About Company
Neles
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