Speech Text Analyst Jobs in Vadodara - Etech Global Services

Speech Text Analyst

Etech Global Services

0 Years

218000 - 300000 Yearly

Expired

Posted: 30 Oct 18

Job Description

Summary:

Handle the Speech Analytics software, customize the tool per the requirement to derive desired data, analyze the generated data, and recommend actionable insights to help improve key metrics of the operations team.
The person will work closely with Operations/Client to provide feedback on opportunity areas, make recommendations on areas that may need new, ongoing or remedial training, VOC (voice of customer) and BI (Business Intelligence) inputs.

Description:

Create Speech Analytics language content for requested insights.
Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment.
Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
Make recommendations and define data strategies the solve critical business problems.
Compile information through multiple sources, understand key performance indicators and spot trends and patterns. – Make recommendations and define data strategies the solve critical business problems.
Accurate delivery of comprehensive analysis and reports.
Package and deliver key findings and briefings providing detailed and summarized analysis along with recommendations for strategic decision-making.
Craft documentation including process maps, diagrams, manuals, charters and scopes.
Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
Proactively identify and deliver actionable business insights based on indicators.
Supports projects and initiatives within the department.
Assists with routine and ADHOC requests.
Be flexible in an environment by championing and embracing change.

Core Competencies/Skill Set:

Good oral & written English skills and interpersonal communication skills
Exceptional listening and analytical skills.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Ability to effectively organize, prioritize, multi-task and manage time.
Ability to work independently.
Excellent attention to detail.
Ability to exercise strict confidentiality in all matters.

Job Particulars

Role others

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id501596

Job Category Diploma , BSc/BCA/BBM , Analyst / Analytics , Logistics / Transportation

SkillsBPO Analytics

Locality Address

State Gujarat

Country India

About Company

Etech (formerly Effective Teleservices Pvt. Ltd.) has been a leading provider in BPO solutions since 1997 and under our current corporate structure since 2003. Etech provides superior performance and quality in all our inbound and outbound channels, chat support, as well as customer service and back office processes. Etech is based in US, India and Jamaica. We are a Tier One preferred provider for several Fortune 50 companies. Etech is a certified member of the National Minority Supplier Development Council (NMSDC) and a Texas Historically Underutilized Business (HUB). Etech has also been awarded as Best BPO Rising star category, by Gujarat Electronics and Software industries Association along with other recognition in the USA.

Jobs By Location

Kolkata

Pune

Mumbai

Hyderabad

Ahmedabad

Bangalore

Chennai

Delhi

Noida

Gurgaon