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Speech Text Analyst Jobs in Vadodara - Etech Global Services

Speech Text Analyst
Etech Global Services
218000 - 300000 Per Year
Etech Global Services
Last Date 10 Nov 2018

Etech Global Services - Job Details

Date of posting: 30 Oct 18
Summary:

  • Handle the Speech Analytics software, customize the tool per the requirement to derive desired data, analyze the generated data, and recommend actionable insights to help improve key metrics of the operations team. 
  • The person will work closely with Operations/Client to provide feedback on opportunity areas, make recommendations on areas that may need new, ongoing or remedial training, VOC (voice of customer) and BI (Business Intelligence) inputs.

Description:
  • Create Speech Analytics language content for requested insights.
  • Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment.
  • Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
  • Make recommendations and define data strategies the solve critical business problems.
  • Compile information through multiple sources, understand key performance indicators and spot trends and patterns. – Make recommendations and define data strategies the solve critical business problems.
  • Accurate delivery of comprehensive analysis and reports.
  • Package and deliver key findings and briefings providing detailed and summarized analysis along with recommendations for strategic decision-making.
  • Craft documentation including process maps, diagrams, manuals, charters and scopes.
  • Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
  • Proactively identify and deliver actionable business insights based on indicators.
  • Supports projects and initiatives within the department.
  • Assists with routine and ADHOC requests.
  • Be flexible in an environment by championing and embracing change.
Core Competencies/Skill Set:
  • Good oral & written English skills and interpersonal communication skills
  • Exceptional listening and analytical skills.
  • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
  • Ability to effectively organize, prioritize, multi-task and manage time.
  • Ability to work independently.
  • Excellent attention to detail.
  • Ability to exercise strict confidentiality in all matters.

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Diploma,BSc/BCA/BBM,Analyst / Analytics,Logistics / Transportation
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Etech Global Services

Etech (formerly Effective Teleservices Pvt. Ltd.) has been a leading provider in BPO solutions since 1997 and under our current corporate structure since 2003. Etech provides superior performance and quality in all our inbound and outbound channels, chat support, as well as customer service and back office processes. Etech is based in US, India and Jamaica. We are a Tier One preferred provider for several Fortune 50 companies. Etech is a certified member of the National Minority Supplier Development Council (NMSDC) and a Texas Historically Underutilized Business (HUB). Etech has also been awarded as Best BPO – Rising star category, by Gujarat Electronics and Software industries Association along with other recognition in the USA.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Etech Global Services recruiting Speech Text Analyst candidates nearby Vadodara.Etech Global Services vacancies for Speech Text Analyst is recruited through Written-test, Face to Face Interview etc.
Etech Global Services Company recruits a lot of candidates every year based on the skills BPO, Analytics. The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Others job field. The candidates nearby Vadodara can apply for Speech Text Analyst position in Etech Global Services. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Etech Global Services recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of Etech Global Services and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Etech Global Services and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Etech Global Services and near your city and get a secured career.