Sr. Application Analyst Jobs in Kolkata - Cognizant Technology Solutions
Job Description
Sr. Application Analyst
Qualification Science / Engineering Graduate Responsibility Stakeholder Management Monitor availability of the applications and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact.
Escalate tickets that require external intervention. Alert Leads for tickets where there can be a potential SLA breach. Ensure quality of deliverables through selfreview. Provide inputs to task estimation. Service Tracking Provide daily status updates on tasks assigned to the Sr Service Analyst / Service Lead. Ensure incidents, Service requests, Operational change requests and enhancements are handled within the agreed targets. Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc). Collate data and provide inputs for reporting requirements. Service Execution Responsible for coordination with other support groups (such as infrastructure, product vendor etc). Comply with defined process during task execution (including problem management,
KEDB management etc). Knowledge Management Participate actively during Knowledge transition (KT sessions) and contribute.
Escalate tickets that require external intervention. Alert Leads for tickets where there can be a potential SLA breach. Ensure quality of deliverables through selfreview. Provide inputs to task estimation. Service Tracking Provide daily status updates on tasks assigned to the Sr Service Analyst / Service Lead. Ensure incidents, Service requests, Operational change requests and enhancements are handled within the agreed targets. Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc). Collate data and provide inputs for reporting requirements. Service Execution Responsible for coordination with other support groups (such as infrastructure, product vendor etc). Comply with defined process during task execution (including problem management,
KEDB management etc). Knowledge Management Participate actively during Knowledge transition (KT sessions) and contribute.
Contribute and participate proactively in knowledge sharing sessions. Provide complete KT to support teams before any production release.
Complete mandatory training for self as identified in the training plan for the project. People Management Act as a buddy for new hires, when assigned by supervisor. Contribution to Org Initiatives Adhere to Organization policies and procedures.
Complete mandatory training for self as identified in the training plan for the project. People Management Act as a buddy for new hires, when assigned by supervisor. Contribution to Org Initiatives Adhere to Organization policies and procedures.
Participate in project and organization initiatives led by the Delivery leadership. Contribute new ideas and innovative approaches at work, including CSI themes. Provide data and related inputs for producing management information.
Business Development & Customer Relationship Management Take ownership of tickets including any customer communication and handle queries / clarifications from the customer.
Business Development & Customer Relationship Management Take ownership of tickets including any customer communication and handle queries / clarifications from the customer.
Job Particulars
Role hr admin
Education Diploma, B.Com, M.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MS, MSc, PG Diploma, 12th Pass (HSE)
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1012422
Job Category Diploma , Recruitment
Locality Address
State West Bengal
Country India
About Company
Cognizant Technology Solutions
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