Sr Associate Jobs in Chennai - Sutherland
Sr Associate
Sutherland
0 to 3 Years
Not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 23 Oct 20
Job Description
Job Description
Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants in this role get to: Be the Point of Contact: Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed. Negotiate a payment date of the customer’s debt. Be responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer. Process correspondence. Define Sutherland Reputation: Maintain the best customer experience possible achieving the collection goals. Deliver an experience to every customer meeting CreditShop’s service standards. Consistently Deliver: Achieve all agreed KPI’s. Work pro-actively to ensure potential issues are escalated appropriately.
Qualifications
Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants in this role get to: Be the Point of Contact: Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed. Negotiate a payment date of the customer’s debt. Be responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer. Process correspondence. Define Sutherland Reputation: Maintain the best customer experience possible achieving the collection goals. Deliver an experience to every customer meeting CreditShop’s service standards. Consistently Deliver: Achieve all agreed KPI’s. Work pro-actively to ensure potential issues are escalated appropriately.
Qualifications
- English proficiency language skills (maintain an English conversation, be able to read and write in English)
- Negotiation Skills
- Collection Skills
- Able to work positively in a fast-paced, changing environment.
- Ability to multitask and have excellent organizational skills.
- Building rapport, be able to show empathy
- Effective Communication skills
- Working knowledge of PC Environment
- Comfort and familiarity with desk top tools
- High School Diploma is required (Bachelor’s degree is a plus)
- Experience working in a customer-centric environment is a plus
- Experience working in finances related field is a plus
- Experience working in collections is a plus
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1020586
Job Category Diploma , Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
Sutherland
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