Sr. Engineer - Technical Operations Jobs in Gurgaon - BlackNgreen

Sr. Engineer - Technical Operations
Last Date 08 Sep 2020
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BlackNgreen - Job Details

Date of posting: 10 Jul 20

Job Title: Senior Project Manager- Sr. Engineer - Technical Operations 

Experience - 3-6 years

Qualification -

• B.E - Any specialization

• Relevant industry experience

Roles and Responsibilities -

  • Help resolve software and technical questions for the internal & External Clients efficiently and effectively.
  • Gather the required information necessary in order to best handle technical inquiries.
  • Manage project expectations regarding estimated response times for issue resolution
  • Meet SLAs like response and resolution times by partnering within L2, L3 & L4 Support organizations
  • Extensively research and document customer technical issues it will help you to know Jira.
  • Collaborate with internal & external team members to properly manage the incident.
  • Own technical application platform from initial report to resolution involving system configuration.
  • Communicating with customers regularly regarding issue status.
  • Run monitoring reports for usage, performance, and/or availability.
  • Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.

Desired Candidate Profile -

  • Knowledge of Linux, MySQL, networking, SIP/SS7, IVR, OBD, USSD, SMS, MOBILE APP, WAP.
  • Having physical deployment/Cloud deployment experience.
  • Good debugging skills.
  • Passion to be a part of a hard-working and winning team.
  • Ability to multi-task in a fast-paced environment.
  • Excellent ability to learn and articulate software-related and technical concepts.
  • Strong active listening skills and excellent written and oral communication skills.
  • Strong attention to detail when communicating with customers (verbal & written).
  • Ability to empathize with customers and convey confidence.
  • Strong documentation skills.

Job Summary

Job Type : Full Time
Job Category : Core Technical,Diploma
Hiring Process : Face to Face Interview
Who can apply : Experienced (3 to 3+ Years)

About BlackNgreen


BlackNGreen -

BlackNGreen is the pioneer of several telecom technologies and products with our solutions empowering over 100+ telecom giants. The BNG suite of product/solution is the result of continuous and insightful innovation by some of the brightest minds in the country. With several patent submissions and a wide range of accolades, we have been engineering products that have created quantum shifts in the telecom landscape across the world.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about innovative products, join us.

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BlackNgreen recruiting Sr. Engineer - Technical Operations Experienced(3 to 3+ Years) candidates candidates nearby Gurgaon.BlackNgreen vacancies for Sr. Engineer - Technical Operations is recruited through Written-test, Face to Face Interview etc.
BlackNgreen Company recruits a lot of Experienced(3 to 3+ Years) candidates candidates every year based on the skills . The candidates with ME/M.Tech, BSc, MCA, BE/B.Tech, PG Diploma, MSc, Diploma, BCA are selected to full fill the vacancies in Engineer (Core, Non-IT) job field. The candidates nearby Gurgaon can apply for Sr. Engineer - Technical Operations position in BlackNgreen. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the BlackNgreen recruitment, candidates are mostly chosen for the department of Engineer (Core, Non-IT) . To learn more about the current jobs and other details, it is better to go through official site of BlackNgreen and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of BlackNgreen and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in BlackNgreen and near your city and get a secured career.