Sr.Executive Technical Operations Support Jobs - Hyderabad,Bangalore,Chennai - Synergy Academy
Job Description
- Executing Franchisee / User requests for assistance while providing the defined services through Synergy Academy products
- Executing other technical resources including any software & hardware to deliver the agreed levels and quality of Synergy Academy product services
- Technical configuration and facilitation of assured customization of Synergy Academy products
- Monitoring services and service level contracts and agreement clauses.
- Provide excellent customer service.
- Ensure Franchisee / User issues and problems are executed within response time and service level requirements.
- Evaluate customization and development requests of customers and passage them to Support executives and analysts.
- Execute and maintain through the team of support staff to keep platforms and their services running as per desired levels of operation and service
- Liaison wherever needed with external service providers, hardware data centers and others to match there services back to back to ensure delivery of desired services to Synergy Academy customers.
- Escalate and close out all issues of database/application codes/logic, functionalities and service/integration.
- Get incorporated operational issue resolutions in the product development chain and process if needed by the product development team to get over any continuing service issues.
- Executes the support team by ensuring that support tasks/Issues are in line with SLAs
- ·Should Report to Manager – Product Operations
REQUIRED SKILLS
- 2 to 4 years experience in anything Including Franchisee Technical Operations, Maintenance & Development
- Must have experience in managing product support, Analysis & Maintenance for software products
- Should be Semi Technical
- Experience in Blog & Forum Maintenance
- Knowledge of Linux system administration, MySQL Database Management System, Moodle Administration, Wordpress is added advantage
- Should have worked on Highly available architectures
- Excellent analytically and troubleshooting skills
- Very good communication skills
- Should have experience of team leading and must be able to demonstrate an effective coaching style
- Must have experience of working in an IT project environment and be skilled in the techniques of administration and implementation
- Experience on handling Tier - 2 support calls will be an add on
Job Particulars
About Company
Synergy Academy is poised shortly to be one of the leading technology-enabled Education, Training and Test-prep coaching providers in the country.It is planning a pan-India launch of its technology enabled programs with coverage of a wide array of education and training courses. The endeavor is to provide meaningful and effective teaching and coaching leveraged through technology and in-house developed technology platforms across various courses, content and delivery systems. Our final aim is to provide very affordable learning to all, anywhere anytime,, through new technologies and new age methods.. Immediate to our plans are the on-going work of branches and franchise centers in various cities and towns. A key element in doing so effectively, are the teachers and coaching specialists across various disciplines. Presently we are recruiting them to augment our teaching and content preparation resources for our following courses:
CAT,MAT,XAT,FMS,NMAT,GMAT, JMET,ICET,PGCET,TANCET,GRE,LSAT,SAT,ACT,NDA,RBI Officers, SBI Officers, Bank POs, Clerks, LIC AAO,GIC AAO,LIC Clerks, GIC Clerks, Central Excise , SSC and others
