Sr. Manager / DGM - Service MC Jobs in Nagpur - bajaj auto ltd

FEATURED JOB

Sr. Manager / DGM - Service MC

For a client of TeamLease Services Ltd

12 to 20 Years

2500000 - 5000000 Yearly

Expired

Posted: 17 Jan 20

Handling territory as Regional Manager Service. o Service network/capacity expansion - primary and secondary. o Dealer workshop and branches standards adherence. o Service reporting , parts performance and Customer redemption targets of dealers o Product performance feedback and competition benchmarking.
TPM Implementation at Dealerships. o Sustain and improve Dealership, CSTs & PTS service standards. o Ensuring service reach to all the potential towns through primary & secondary network. o Tracking competitor activities and keeping abreast with the latest trends and requirements. o Monitoring of product performance, customer expectations w.r.t. competition.
Planning and execution for new product launch. o Monitoring of warranty claims, failure analysis and inputs to manufacturing. o Providing guidance to ASMs & Dealer in respect to monitoring & handling dealer network. o Guiding the team to resolve critical dealer / customer issues. o Implementing Service Quality Systems at dealerships. o Maintaining service standards at primary & secondary network as per the company policies across the state.
Maintaining the service share and growth of state.
Forecasting the service targets and planning / monitoring the achievements.
Enhancing the customer satisfaction level and implementing systems and processes in workshops.