Sr. Manager Jobs in Delhi - Genial Tour Private Limited
Job Description
Job Description:
- Division: Sales & Marketing
- Job Title: Sr. Manager
- Qualification: Graduate& Above
- working days: 6 Days a Week (10:00 AM to 6:00 PM)
- Job Nature: FullTime
- Salary: 200,000.00 to 250,000.00 /year
- Location: Rajendra Place, New Delhi
- Experience: 0 -5 Years
- Function: Office Management
- Vacancy: 1
Essential Duties & Responsibilities:
Mainpurpose of job:
- To provide comprehensive support to customers in the use of company products and to respond to any difficulties encountered by them.
Job Description:
- Responsible for follow up with the Sales Team to ensure to receive all the relevant document (sales records/receipts) w.r.t the booking of a unit with site head / Might also be required to coordinate with the Site head to do all the formalities in relationwiththe booking of a particular unit as received by the sales team.
- Should ensure to keep a foolproof track of all the bookings done so far
- Should ensure to follow up with the client to remind them of their instalments & the same is done within the stipulated time frame.
- Will be responsible to maintain & keep the track of allShould be able to keep entire track of the performance of the sales Team through MIS Branch wise, sales
- Should be able to keep entire track of the performance of the sales Team through MIS Branch wise, sales headwise.
- Should be able to follow upforthe home loans for the clients & should be able to keep a proper record.
- Keep complete records.
Main responsibilities:
- Provide training and support to customers in the use of company products so that they derive the maximum benefit from these.
- Provide training in company products to company staff and retailers to increase their sales effectiveness.
- Oversee the provision of help desk support to customers experiencing difficulties with company products.
- Pass any customer comments on products to research and development staff to enable them to identify any potential improvements in products.
- Attend product launches to provide information and support in relation to those products.
- Customer interaction and relationship management
- Ensuring high standards of service delivery & query resolution within specified TATs.
- Enabling processes that provide accurate documentation to customers for their transaction.
- Manpower management-provide leadership to the team of customer relationship managers.
- Identify training needs among team members to ensure all rounded development of individuals
- Co-ordination and Liaising with internal stakeholders to ensure resolution of queries & systemic issues.
- Act as customer escalation point for business critical support issues.
- Ensuring seamless handover of units to the customer during possession process.
Job Particulars
Education B.Arch, Certificate Course (ITI), Diploma, B.Com, B.Pharm, BA, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BEd, BSc, ME/M.Tech, MEd, MSc, PG Diploma, Vocational Training, M.Chirurgiae
Who can apply Freshers and Experienced (0 to 3+ Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id417594
Job Category MBA , Diploma , BSc/BCA/BBM , Others
Locality Address
State Delhi
Country India
About Company
Genial tour Pvt. Ltd, based in New Delhi, India, is your most reliable and affordable tours and travel partner. We are a team of young professionals striving hard to provide the best travel experience to travelers from India and abroad. Our skilled professionals are adept at understanding the traveler’s needs and offering a memorable travel experience. Professional services provided by us include car &coach rental, Airline Ticketing, Rail Ticketing & Hotel Booking.We’re at your service to make your travels across India and other tourist destinations around the world memorable, delightful and pleasant. Irrespective of whether you are going for a honeymoon or a pilgrimage or adventure, or family trip, we will organize it in the most professional manner so that you have the best time of your life.We try to go lighter on the customer’s pocket and offer our services at affordable prices. Our travel experts work relentlessly and dedicatedly to ensure total customer satisfaction. We firmly believe in offering premium quality services to our customers and ensuring that they have a hassle-free travel experience. Tours & holiday packages offered by us have been designed with a professional approach and we do everything to make your holidays amazing and enjoyable.
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