Sr Technical Support IT Service Management Jobs in Gurgaon

Sr Technical Support IT Service Management

Concentrix Corporation

2 Years

Not disclosed

Expired

Posted: 10 Oct 19

Job Description

Sr Technical Support IT Service Management

Requisition #: R1088038

Location: Gurugram, India

Job Type: Data Center Services

Key Responsibilities :

Quality monitoring and reporting for service delivery. Adherence to Transactional Quality. Perform analysis of query/call listening results to develop business cases.
Compile analysis results and create presentations.
Responsible to ensure overall quality targets are met in every period of evaluation
Deploy and share VOC survey results with stakeholders and facilitate action planning sessions
Provide periodic assessment on quality performance to deliver promised customer experience
Monitor and publish variance against service SLAs/TATs.
Develop reports pertaining to key learnings and observations during quality auditing process
SPOC for sharing quality observations with individual functional owners

Desired Profile :

Graduate with minimum 2 years of work experience.
1 year of experience in call and transactional quality function.
Experience with process excellence/operational excellence/transactional quality and working towards improving the same, using improvement methodologies (Six Sigma / COPC / ISO / Lean Sigma / DFSS)
Excellent spoken and written communication skills for English
Proficient in MS Office tools and Expert in Excel with knowledge in VB
Certified Six Sigma Green Belt is desirable
ITIL Foundation Certified is desirable

Job Particulars

Role it software engineer

Education Any Graduate

Who can apply Experienced (2 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id721302

Job Category IT/Software

Locality Address

State Haryana

Country India

About Company

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.

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