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Steward / Hospitality Jobs - Delhi - The Nanee Suites

Eligibility : BVSc, BBA/BBM, BHM, BEd, B.Com, BA

Location : Delhi(Jasola )

Last Date : 01 Nov 2016

Salary : 10000 - 15000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview

Skills: Microsoft Office Skills, Verbal Communication

The Nanee Suites - Job Details

Job Description (continued) Essential Functions include but not limited to the following:

  • Greets, registers, and assigns rooms to guests.
  • Issues room key to guest.
  • Responsible for proper key control and other security measures.
  • Answers telephone 
  • Transmits and receives telephone messages and sets up guests’ wake-up calls.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
  • Computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Posts charges such as room, food, liquor, or telephone, to guest folio.
  • Makes restaurant, transportation, or entertainment reservations for guests
  • Deposits guests’ valuables in hotel safe or safe deposit box.
  • Checks out guests and inquires about their stay.
  • Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
  • Actively builds awareness of the Brand to guests.
  • Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
  • Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
  • Confers and cooperates with other departments as needed to ensure coordination of activities.
  • Works toward a 90% walk-in conversion rate goal.
  • Ensures Inn compliance of all company policies and procedures.
  • Adheres to all safety procedures and informs management of any unsafe conditions.
  • Attends meetings and training as requested.
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