Store Manager Jobs in Chennai - L A Consultancy
Job Description
- Act as a Process Champion Implement, follow and adherence to the processes at store level
- Implement and ensure the accuracy of the processes such as
- Store opening and Closing,
- Store Briefing,
- Following on the checklist,
- Ensure the counselling and ticketing processes is followed accurately
- Scheduling of appointments,
- Billing and deposits,
- Service Procedures
- Customer reminders,renewals,
- Lead as a change agent Educating the team, building the teams,
- Implementation of new policies, strategies , plans of the company at the Store
- Ensure that the staff are educated on the existing offers, memberships and other schemes
- Continuous education and communication on the policies of the company such as incentive, membership, etc
- Motivate the staff and ensure for the growth and the development of the staff in terms of skill and position
- Developing & Coaching Teams to excell in their Jobs and do their jobs effectively and efficiently.
- Ensure the continuous upgradation of the skills of the staff at the store
- Achieving the Topline and the bottom line for the store
- Achieving store targets
- Appropriate manpower planning and ensure the productivity at the store
- Improving and the increasing the category wise sales.
- Driving the sales of new and the breakthrough services as per the budgeted plan.
- Customer Focus Improving the Customer Service Delivery
- Responsible for the Customer Query and Grievance handling.
- Maintaining the customer service standards as per the norms
- Improving the mystery audit scores in the store.
- Create and implement the action plan to improve the mystery audit scores based on the report.
- Providing the solutions to the customers in the right way and follow up to ensure that the customers are satisfied
- Responsible for the achievement of the store targets.
- Ensure the optimim mix of sales through services and membership sales
- Rostering of the store staff and ensuring that the productivity at the store is maintained
- Ensuring that the SOP is adhered at the store.
- Ensure that the customer appointments are scheduled accordingly
- Continuous commuincation with the store staff thru store briefing,training on the offers and promotions, daily sales, Customer grievance
- Motivate the store staff and ensure the growth of the store staff in terms of Skill and position
- Ensure that the financial procedures such as Cash deposit, DSR( Daily Sales Report) are updated on daily basis.
- Able to handle customer complaints and grievances
- Ability to connect with the Customers and employees
- Integrity levels to be high
- Ability to do repetitive tasks
- Well balanced EQ and IQ
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id307546
Locality Address Adambakkam , Adyar , Alwarpet , Ambattur , Aminijikarai , Anna Nagar, Ashok Nagar , Besant Nagar , Chetpet , Choolaimedu , Chromepet , Egmore , Gopalapuram , Guindy , K.K. Nagar , Kanchipuram, Kilpauk , Kodambakkam , Kolathur , Koyambedu , Madipakkam , Maduravoyal , Medavakkam , Mogappair , Mylapore , Nandanam , Neelangarai , Nungambakkam , Parrys , Perambur , Perungudi , Poonamalle , Porur , Purasavakkam , RA Puram , Royapettah , Saidapet , Sholinganallur , T. Nagar , Tambaram , Taramani , Teynampet , Thiruvallur , Thiruvanmiyur , Mount Road, Thuraipakkam , Triplicane , Vadapalani , Valasaravakkam , Velachery , Vepery , Washermenpet , West Mambalam , Chennai-Others
State Tamil Nadu
Country India
About Company
L A consultancy is one of the dynamic and innovative HR consulting firms based in Chennai, India. L A Consultancy solutions provide comprehensive services in the areas of IT Staffing, Executive Staffing, Temporary staffing, and job placement for varied levels of leading top companies.
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