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Store Manager Jobs in Chennai - L A Consultancy

Store Manager

L A Consultancy
experience-icon 0 Years
salary-icon 200000 - 350000 Yearly
Expired

Posted: 24 May 17

Job Description

  • Act as a Process Champion Implement, follow and adherence to the processes at store level
  • Implement and ensure the accuracy of the processes such as
  • Store opening and Closing, 
  • Store Briefing,
  • Following on the checklist,
  • Ensure the counselling and ticketing processes is followed accurately
  • Scheduling of appointments, 
  • Billing and deposits,
  • Service Procedures
  • Customer reminders,renewals,
  • Lead as a change agent Educating the team, building the teams,
  • Implementation of new policies, strategies , plans of the company at the Store
  • Ensure that the staff are educated on the existing offers, memberships and other schemes
  • Continuous education and communication on the policies of the company such as incentive, membership, etc
  • Motivate the staff and ensure for the growth and the development of the staff in terms of skill and position
  • Developing & Coaching Teams to excell in their Jobs and do their jobs effectively and efficiently.
  • Ensure the continuous upgradation of the skills of the staff at the store
  • Achieving the Topline and the bottom line for the store
  • Achieving store targets
  • Appropriate manpower planning and ensure the productivity at the store
  • Improving and the increasing the category wise sales.
  • Driving the sales of new and the breakthrough services as per the budgeted plan.
  • Customer Focus Improving the Customer Service Delivery
  • Responsible for the Customer Query and Grievance handling.
  • Maintaining the customer service standards as per the norms
  • Improving the mystery audit scores in the store.
  • Create and implement the action plan to improve the mystery audit scores based on the report.
  • Providing the solutions to the customers in the right way and follow up to ensure that the customers are satisfied
  • Responsible for the achievement of the store targets.
  • Ensure the optimim mix of sales through services and membership sales
  • Rostering of the store staff and ensuring that the productivity at the store is maintained
  • Ensuring that the SOP is adhered at the store.
  • Ensure that the customer appointments are scheduled accordingly
  • Continuous commuincation with the store staff thru store briefing,training on the offers and promotions, daily sales, Customer grievance
  • Motivate the store staff and ensure the growth of the store staff in terms of Skill and position
  • Ensure that the financial procedures such as Cash deposit, DSR( Daily Sales Report) are updated on daily basis.
  • Able to handle customer complaints and grievances
  • Ability to connect with the Customers and employees
  • Integrity levels to be high
  • Ability to do repetitive tasks
  • Well balanced EQ and IQ

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id307546
Job Category MBA , Retail
Locality Address Adambakkam , Adyar , Alwarpet , Ambattur , Aminijikarai , Anna Nagar, Ashok Nagar , Besant Nagar , Chetpet , Choolaimedu , Chromepet , Egmore , Gopalapuram , Guindy , K.K. Nagar , Kanchipuram, Kilpauk , Kodambakkam , Kolathur , Koyambedu , Madipakkam , Maduravoyal , Medavakkam , Mogappair , Mylapore , Nandanam , Neelangarai , Nungambakkam , Parrys , Perambur , Perungudi , Poonamalle , Porur , Purasavakkam , RA Puram , Royapettah , Saidapet , Sholinganallur , T. Nagar , Tambaram , Taramani , Teynampet , Thiruvallur , Thiruvanmiyur , Mount Road, Thuraipakkam , Triplicane , Vadapalani , Valasaravakkam , Velachery , Vepery , Washermenpet , West Mambalam , Chennai-Others
Country India

About Company

L A consultancy is one of the dynamic and innovative HR consulting firms based in Chennai, India. L A Consultancy solutions provide comprehensive services in the areas of IT Staffing, Executive Staffing, Temporary staffing, and job placement for varied levels of leading top companies.

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