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Subscription Analyst Jobs in Kochi - Sapaad Pte Ltd

Subscription Analyst

Sapaad Pte Ltd
experience-icon 0 to 3 Years
salary-icon Not disclosed
qualification-icon Any Post Graduate, Any Graduate, Other Course
Expired

Posted: 09 Jul 20

Job Description

Reporting to Subscription Manager- Finance


Job Responsibilities


  • Cancellation/ upgrade/ downgrade of subscription accounts
  • Regular review of subscription accounts of customers
  • Billing information review and update
  • Subscriptions KPI sheet to update
  • Proactive alert messaging (follow-up with customers)
  • Trial accounts activations/ approval
  • Resellers commission tracking
  • Processing refunds
  • Sales team commission tracking •
  • Helping customers on upgrade/downgrade
  • Handling customer SoAs
  • Gatekeeping the data privacy, with the right person (owner of account)
  • Managing the data base of subscription
  • Building enhancement/ product improvement/ efficiency
  • Sales Data Entry
  • Sales Reconciliations and reporting
  • Handling and posting petty cash •
  • Risk and potential leakages in system
  • Handling customer’s subscription related queries
  • Communicating to customers via emails and calls to handle their queries 
  • Communications with payment gateway company
  • Liason with customer on grant claiming process.


Requirements:


  • Proactive and great communication skill 
  • Customer facing communicator
  • Accounting knowledge is must
  • Good user of MS EXCEL 


Job Particulars

Role others
Education Any Post Graduate, Any Graduate, Other Course
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id955670
Job Category Others
Locality Address
State Kerala
Country India

About Company

Sapaad Pte Ltd
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