Subscription Analyst Jobs in Kochi - Sapaad Pte Ltd
Subscription Analyst
Sapaad Pte Ltd
Expired
Posted: 09 Jul 20
Job Description
Reporting to Subscription Manager- Finance
Job Responsibilities
- Cancellation/ upgrade/ downgrade of subscription accounts
- Regular review of subscription accounts of customers
- Billing information review and update
- Subscriptions KPI sheet to update
- Proactive alert messaging (follow-up with customers)
- Trial accounts activations/ approval
- Resellers commission tracking
- Processing refunds
- Sales team commission tracking •
- Helping customers on upgrade/downgrade
- Handling customer SoAs
- Gatekeeping the data privacy, with the right person (owner of account)
- Managing the data base of subscription
- Building enhancement/ product improvement/ efficiency
- Sales Data Entry
- Sales Reconciliations and reporting
- Handling and posting petty cash •
- Risk and potential leakages in system
- Handling customer’s subscription related queries
- Communicating to customers via emails and calls to handle their queries
- Communications with payment gateway company
- Liason with customer on grant claiming process.
Requirements:
- Proactive and great communication skill
- Customer facing communicator
- Accounting knowledge is must
- Good user of MS EXCEL
Job Particulars
Role others
Education Any Post Graduate, Any Graduate, Other Course
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id955670
Job Category Others
Locality Address
State Kerala
Country India
About Company
Sapaad Pte Ltd
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