Support / Dealing Executive Jobs in Bangalore - Multi Recruit hiring for their client

Job Description:

• Place orders on all exchanges as requested by clients over the phone.
  
• Respond to customer requests by phone and/or email.
  
• Provide technical support to clients with relation to Zerodha trading software.
  
• Maintain Zerodha’s quality standard while responding to client queries.
  
• Maintain contact with all clients to ensure high levels of client satisfaction.
  
• Maintain discipline in adhering to work timings set by the organization.
  
• Continue to stay updated on markets and related news. Be informed.
  
• Give the clients facts about what has happened in the markets, do not give tips on what can happen.
  
• Assist in the implementation of company growth plans as needed.
  
• Assist in maintaining client relationships and sourcing referrals.
  
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems, creatively and demonstrate high integrity.

Key Roles and Responsibilities

• Should be self-motivated and have knowledge about the financial industry.
  
• Should listen to the customer requirements and perform the task at hand appropriately.
  
• Should be attentive and responsible while executing client orders.
  
• Maintaining relationships with existing customers via telephone calls and emails.
  
• Attending team meeting and sharing best practice with colleagues.
  
• Must be a self-starter who enjoys a fast-paced atmosphere.
  
• Must demonstrate traits of being in the service industry.
  
• Ability to work independent good.

Required Knowledge, Skills and Abilities

• The good team player and should meet or exceed team goals.
  
• Plan decisions and practice good judgment.
  
• Work collaboratively and efficaciously as a team member.
  
• Be self-motivated, confident, energetic, and creative.        
  
• Effectively communicate and make the best use of interpersonal skills.
  
• Should be able to deliver creative and innovative thoughts.
  
• Communicate excellently in verbal and in writing with all kinds of people.