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Support Engineer Jobs in Bangalore - Microsoft

Support Engineer
Microsoft
Any Graduate
1 to 3 Years
Support Engineer Jobs in Bangalore - Microsoft
Last Date 13 Oct 2019
This Job is Expired

Microsoft - Job Details

Date of posting: 14 Aug 19
Support Engineer

Job number: 651232

Location: Bangalore, Karnataka, India

Qualifications Required Experience:
  • Minimum 3-4+ years experience in Window and Network Security Engineering or consulting, and/or Systems Administration with focus on security (this should include experience with endpoint security, server security and threat analytics)
  • Minimum 3+ years end customer facing support experience
  • Minimum 3+ years of Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration
  • Minimum 1-2+ years of cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments

Preferred Experience: Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level).

Soft Skills:
  • Demonstrated experience learning new technologies
  • Strong collaborative skills and extensive cross-group coordination skills
  • Proven customer service skills supporting external and/or internal customers in an enterprise environment
  • Great phone presence and documentation abilities. Excellent executive communication and crisis management skills
  • Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides
  • Previous experience working in a large, complex, highly matrixed global organization preferred
  • Ability to work in a high pace environment with many competing priorities and randomization

Education:
  • Preferred Bachelor’s degree or higher in a technical field, or relevant work experience
  • Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, Cisco, CISSP, CEH, Amazon AWS, etc.)

Key Responsibilities:
  • Scope and resolve complex issues with onboarding, deployment and configuration of products
  • Advise and educate customers on the features and capabilities of our products
  • Interpret and analyze log data to troubleshoot issues
  • Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future
  • Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues
  • Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively
  • Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure
  • Perform activities necessary to quickly mitigate outages and service interruptions in the customer’s environment by recommending and implementing workarounds
  • Maintain current knowledge and understanding of product roadmaps and emerging technologies
  • Investigate and communicate incident root cause to customers
  • Participate in an on-call rotation when required

Job Summary

Job Type : Full Time
Job Category : 1 to 3 Yr Exp,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 to 3 Years)

About Microsoft

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.
This Job is Expired
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