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Support Engineer Jobs in Bangalore - Microsoft

Support Engineer
Microsoft
Any Graduate
0 to 3 Years
Support Engineer Jobs in Bangalore - Microsoft
Last Date 13 Oct 2019
This Job is Expired

Microsoft - Job Details

Date of posting: 14 Aug 19
Support Engineer

Job number : 633303

Location: Bangalore, Karnataka, India

Responsibilities include: 
  • The support engineer is responsible for support delivery, providing technical support to Azure customers by resolving escalated, complex technical customer issues on the Azure Platform and delivering Azure Technical Support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume. The SE will need to closely collaborate with PG engineering and operations, and other CTS engineers.
  • The support engineer is a critical role in the implementation of Azure Platform support capabilities which include working with the PG and Azure Supportability PMs to implement asks; identify technology, and/or process readiness needs, and work with Training PMs and Tech Leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
  • Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud.

QUALIFICATIONS: 
SOFT SKILLS
  • Leadership - handle technically challenging and politically hot customer situations
  • Strong communications skills - Excellent spoken and written English communication skills 
  • Effective, polished interaction with customer to gather information
  • Demonstrable troubleshooting skills
  • Cross-team collaboration
  • Logical and Critical thinking
  • Passion for technology and customer support 
  • Understanding of cloud vs. on premise computing.

Job Summary

Job Type : Full Time
Job Category : 1 to 3 Yr Exp,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About Microsoft

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.
This Job is Expired
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Microsoft recruiting Support Engineer Experienced(0 to 3 Years) candidates candidates nearby Bangalore.Microsoft vacancies for Support Engineer is recruited through Written-test, Face to Face Interview etc.
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