Support Engineer Jobs in Chennai - Episource
Job Description
Who We Are
We take great pleasure in introducing Episource, a leading US-based healthcare product development IT Company. Started in 2004, the company has grown multi fold in the last couple of years becoming a leader in the Medical coding space in the Heath care Domain. Episource has been rated consistently in the list of fastest-growing private establishments in the US. Headquartered in Gardena California, Episource has expanded in Florida US, Philippines, India (Chennai, Vijayawada & Mumbai), and has a global workforce of over 3000+ Employees.
Job Title : Application Support Engineer
Job Location : OMR, Kandanchavadi, Chennai.
Experience : 2-4 Years
Shift Timings : Evening / Night Shift
Roles & Responsibilities
Required Skills:
We take great pleasure in introducing Episource, a leading US-based healthcare product development IT Company. Started in 2004, the company has grown multi fold in the last couple of years becoming a leader in the Medical coding space in the Heath care Domain. Episource has been rated consistently in the list of fastest-growing private establishments in the US. Headquartered in Gardena California, Episource has expanded in Florida US, Philippines, India (Chennai, Vijayawada & Mumbai), and has a global workforce of over 3000+ Employees.
Job Title : Application Support Engineer
Job Location : OMR, Kandanchavadi, Chennai.
Experience : 2-4 Years
Shift Timings : Evening / Night Shift
Roles & Responsibilities
- L1 and L2 support through help desk management.
- Ensure timely response to tickets / emails / calls from clients / US operations.
- Maintain response and resolution SLA agreed with the clients based on the type of product / Line of Business.
- Monitor IIS and DB servers on utilization of resources including memory, CPU, etc.
- Work with development team on creating PT / Jira stories for the bugs / feature requests received from clients.
- Root cause analysis.
- Deploying new builds/patches in DB and IIS environments
Required Skills:
- Ticket management, Change/release management
- Customer support through email/phone/chat
- Server management (IIS & DB), Knowledge in SSIS, ETL jobs
- Hands-on experience in DB and/or UI deployments
- Basic knowledge in SQL
- Excellent communication skills - Oral & written
- UG / PG from any reputed university
- Experience in Zendesk, Freshdesk, Jira, any other ticketing tools,
- Experience in healthcare domain
- Experience with Agile/Scrum process knowledge
Job Particulars
Education BE/B.Tech, Other Course
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1082672
Job Category Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
Episource
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