Support Engineer Jobs in Hyderabad - Microsoft Corporation
Job Description
Responsibilities
Qualifications
English Language: fluent in reading, writing and speaking.
- Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
- Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
- Act internally as a customer advocate.
- Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
- Advise customers on how to gain additional value from their Microsoft products.
- Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
- Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
Qualifications
- Up to 5 years' experience in Network Security Engineering or consulting, and/or Systems Administration with focus on security. Experience with endpoint security, server security, or threat analytics.
- Up to 3 years' customer facing support experience.
- Up to 3 years' experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory Administration.
- Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.
- Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
- Experience with Linux or Mac administration.
- Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).
English Language: fluent in reading, writing and speaking.
- System Centre Endpoint Protection
- Azure Antimalware
- Windows Defender
- Windows Defender Advance Threat Protection
- Windows Defender Exploit Guard*
- Microsoft Defender ATP for Mac*
- Microsoft Threat and Vulnerability Mgmt (TIMNA)*
Job Particulars
Role engineer core non it
Education BE/B.Tech, Other Course
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment Type0
Job Id1247554
Job Category Core Technical
Locality Address
State Telangana
Country India
About Company
Microsoft Corporation
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