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Support Engineer Jobs in Hyderabad - RIMINI STREET

Support Engineer
RIMINI STREET
Other Graduate, BBA/BBM, BSc, BCA, BE/B.Tech, BSW, BEd, B.FashionTech, BFA, B.F.Sc(Fisheries), B.Design, B.P.Ed, B.Com, BA
3 to 3+ Years
RIMINI STREET
Last Date 23 Mar 2020
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RIMINI STREET - Job Details

Date of posting: 23 Jan 20

We actively seek a Support Engineer, EBS Financials Functional for Hyderabad, India Location.   

Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment

 Position Summary

The role of the Support Engineer, EBS Financials is to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and support for our global clients who use the Oracle Financials Suite. 

 The Support Engineer, EBS Financials requires functional experience and prior support or implementation experience.  Candidate must be able to diagnose issues and work with developers to develop, test, package and implement changes.   Must be able to assist clients with issues in complex, integrated and highly-configured environments. Good working experience of the functional components of Oracle Financials is a must have. 

 Essential Duties and Responsibilities

  • Solve customer issues using methodical troubleshooting based on expert knowledge of EBS Financials and technology in complex ERP environments
  • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
  • Provide remote-based functional support & training for all aspects of the functional features of EBS Financials including extensive and in-depth knowledge of the EBS Financials modules including General Ledger, Accounts Payable, Cash Management, Fixed Assets, Subledger Accounting, EB Tax, Etc. 
  • Provide solutions using tools such as Oracle Developer, Reports, Forms, Workflow Builder PLSQL, OA Framework and ADF Is a nice to have.
  • Perform system administration functions
  • Support client systems, sharing system knowledge and best practices advice
  • Develop application break fixes for critical product defects
  • Create scripts to identify, analyze and correct data issues
  • Perform duties for one or more key assigned accounts as a technical/functional advisor
  • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
  • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

 

Additional Duties & Responsibilities 

Other job related duties and responsibilities may be assigned from time to time

Location

  • Hyderabad, India

Education 

  • Bachelor Degree in Computer Science or related field or equivalent experience

Experience 

  • 5 years relevant EBS experience in a high volume ticket based environment (AMS)
  • The ideal candidate will be fluent (speaking / reading / writing) in English and have at least 3 years “hands on” system support experience.   
  • 3 to 5 years direct support of EBS Financial applications
  • Excellent client communication skills
  • Deep working knowledge and understanding of supporting business processes
  • Analytical, logical problem resolution skills
  • EBS certification(s) preferred
  • Knowledge of localizations: architecture, implementation and key functionality
  • Expertise with multiple clients including full life-cycle implementation experience, configuration and administration of the application a plus.
  • Knowledge of maintenance/patching mechanics and EBS architecture.
  • Demonstrable history solving complex problems across multiple modules.
  • Experience in creating, maintaining and updating customer documentation
  • Experience in supporting customer month-end processing, internal and external audits, etc.
  • Deep understanding of ITIL processes
  • Must be familiar with and have experience in working with customer Change Management
  • ** Proactive and preventative checks within EBS (possibly an interview question, not exp)

Skills 

  • Superb trouble-shooting skills and tenacity in problem solving
  • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
  • Strong knowledge of key application functionality, tables and relationships
  • Deep knowledge of EBS customization/extension methodologies
  • Excellent development skills using EBS toolset
  • Excellent interpersonal, presentation and communication skills – verbal & written
  • Attention to detail and the ability to learn quickly
  • Extreme focus on Client satisfaction
  • Demonstrated ability to work independently and as part of a team
  • Ability to work calmly and professionally in high pressure situations

 

Job Summary

Job Type : Full Time
Job Category : Core Technical
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Experienced (3 to 3+ Years)

About RIMINI STREET

Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment

Apply Now
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RIMINI STREET recruiting Support Engineer Experienced(3 to 3+ Years) candidates candidates nearby Hyderabad.RIMINI STREET vacancies for Support Engineer is recruited through Written-test, Face to Face Interview etc.
RIMINI STREET Company recruits a lot of Experienced(3 to 3+ Years) candidates candidates every year based on the skills . The candidates with Other Graduate, BBA/BBM, BSc, BCA, BE/B.Tech, BSW, BEd, B.FashionTech, BFA, B.F.Sc(Fisheries), B.Design, B.P.Ed, B.Com, BA are selected to full fill the vacancies in Engineer (Core, Non-IT) job field. The candidates nearby Hyderabad can apply for Support Engineer position in RIMINI STREET. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the RIMINI STREET recruitment, candidates are mostly chosen for the department of Engineer (Core, Non-IT) . To learn more about the current jobs and other details, it is better to go through official site of RIMINI STREET and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of RIMINI STREET and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in RIMINI STREET and near your city and get a secured career.