Support Engineer Jobs in Hyderabad - Vihawk Tech Solutions Pvt. ltd.

Support Engineer
Vihawk Tech Solutions Pvt. ltd.
7000 - 18000 Per Month
Vihawk Tech Solutions Pvt. ltd.
Last Date 05 Apr 2018

Vihawk Tech Solutions Pvt. ltd. - Job Details

Date of posting: 04 Feb 18

Job Description: Support Engineers with Networking Knowledge 

  • Provide technical support to the customers and perform troubleshooting for all field inquiries.
  • Resolve all assigned cases for customer support and update all activities on company tracking system.
  • Analyze customer issues and develop necessary actions and ensure optimal levels of customer satisfaction to provide appropriate support for the same.
  • To ensure delivery of product fixes within the timeframe.
  • Manage all customer issues and if required, escalate it to required departments.
  • Perform troubleshooting on all network and application issues and recommend resolutions to ensure better customer services.
  • Maintain accurate reprots/documents and prepare reports on all issues and resolutions.
  • Responsible for installing new security camera systems including cabling and Storage Device (i.e. Network Video Recorders (NVR).
  •  Installing and configuring security systems equipment at on-site locations
  • Testing, adjusting and troubleshooting security systems equipment
  • Handling Work Orders, paperwork and transport materials to work site.
  • Act as liaison between client and Project Manager
  • Btech - Freshers or Experienced Candidates can apply, and must have two wheeler 

Job Summary

Job Type : Full Time
Job Category : IT/Software
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About Vihawk Tech Solutions Pvt. ltd.

Vihawk is a SMART video surveillance solution provider to customers across India. We provide SMART solutions for Security automation and Business Intelligence.
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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