Support Engineering Jobs in Agra - Data Resolve Technology
Job Description
About Data Resolve Technology
Data Resolve Technologies is a fast-growing young IT product company in the area of cybersecurity and cyber intelligence and helps businesses secure their data from theft and loss, along with business risk mitigation through the security analytics module of their award-winning product 'inDefend Business'. Data Resolve has thousands of footprints in their customers' network spread out in dozens of countries and is highly recommended for any medium-sized company's top management who wants to assess the risk of their business through cyber intelligence and achieve a global standard of data security.
The Game Changers - A national bestseller published by Random House Publishing has covered the story of Data Resolve under the top 20 extraordinary success stories from the Indian Institute of Technology, Kharagpur.
The Game Changers - A national bestseller published by Random House Publishing has covered the story of Data Resolve under the top 20 extraordinary success stories from the Indian Institute of Technology, Kharagpur.
About the internship
Selected intern's day-to-day responsibilities include:
1. Respond to customer cases assigned to you in line with SLA
2. Ensure full understanding of the issue (including impact to customer)
3. Gather logs, configuration details and attempt to reproduce the reported issues
4. Research the issue with team members and in the knowledge base/documentation as needed
5. Document all interactions and case details, including a detailed description of the issue and any resolutions provided/recommended
6. Adhere to company policies and procedures regarding customer handling, case management, and service entitlement verification
7. Participate in knowledge sharing (discussions and input towards knowledge base/documentation)
8. Perform other duties and projects as assigned
Candidate must have good understanding of Linux, Windows, OS and Computer Networks.
1. Respond to customer cases assigned to you in line with SLA
2. Ensure full understanding of the issue (including impact to customer)
3. Gather logs, configuration details and attempt to reproduce the reported issues
4. Research the issue with team members and in the knowledge base/documentation as needed
5. Document all interactions and case details, including a detailed description of the issue and any resolutions provided/recommended
6. Adhere to company policies and procedures regarding customer handling, case management, and service entitlement verification
7. Participate in knowledge sharing (discussions and input towards knowledge base/documentation)
8. Perform other duties and projects as assigned
Candidate must have good understanding of Linux, Windows, OS and Computer Networks.
Skill(s) required
Who can apply
Only those candidates can apply who:
. are available for full time (in-office) internship
. are from Agra, Aligarh, Delhi, Ghaziabad, Gurgaon, Greater Noida, Noida, Mathura, Delhi and neighboring cities
. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Perks
Number of openings
2
Job Particulars
Role engineer core non it
Education Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1298853
Job Category Core Technical , Diploma
Locality Address
State Uttar Pradesh
Country India
About Company
Data Resolve Technology
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