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Support Escalation Engineer Jobs in Hyderabad - Microsoft

Support Escalation Engineer
Microsoft
Support Escalation Engineer Jobs in Hyderabad - Microsoft
Last Date 16 Sep 2019
This Job is Expired

Microsoft - Job Details

Date of posting: 18 Jul 19
Support Escalation Engineer

Location: Hyderabad, Telangana, India

Job number: 605775

Profession: Services 

Role type: Individual Contributor 

Employment type: Full-Time

EXPERIENCE: 3 years of support or equivalent experience including a customer-facing or customer support role

EDUCATION/CERTIFICATION:
  • B.S. degree in Computer Science or equivalent experience
  • Kubernetes Administration Certification preferred

Azure Support is a strategic unit of Customer Support Services (CSS) responsible for the following:
1. The definition and implementation of the support services required to win in the cloud marketplace.
2. Resolving customer issues including complex technical scenarios integrating several cloud capabilities and scenarios supporting the service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost efficient solution architecture. 
3. Provide critical product feedback to multiple Engineering Groups.
4. Lead the integration of CSS talent to resolve Azure Kubernetes Services issues as part of the Azure Support ecosystem.
5. Engaging with customers running heterogeneous operating systems (Linux, Windows) on Azure Infrastructure Services.

Achieve operational precision:
  • Adhere to published queue or call back schedule and be available for different shifts, as necessary.
  • Use appropriate documentation and utilization and / or labor tracking methods to account for time.
  • Manage and prioritize your workload while keeping team members and management appropriately informed.

Qualifications:
SOFT SKILLS
  • Leadership - handle technically challenging and politically sensitive customer situations
  • Strong communications skills – Excellent spoken and written English communication skills
  • Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status;  and inspire confidence
  • Demonstrable troubleshooting skills
  • Cross-team collaboration
  • Logical and Critical thinking
  • Passion for technology and customer support
  • Understanding of cloud vs. on-premises computing. Familiarity with fundamentals of cloud computing.
  • Strong English language skills

TECHNICAL SKILLS: Solid understanding of container technology and fluency in Kubernetes.

Linux OSS:
  • Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
  • Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, Jenkins, etc.)
  • Experience administering Linux (boot process, file systems, network device and protocol configuration)
  • Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP

Operating System/Virtualization:
  • Familiarity Security, OS Internals concepts
  • Understanding ofvirtualization concepts and virtual system administration
  • Cloud experience strongly preferred

Networking:
  • Understanding of container specific networking such as CNI
  • Familiarity with DHCP, VIPs, NAT, DNS
  • Familiarity with networking troubleshooting (ping, tracert, tracemon, tcpdump, etc.)
  • Understanding of load balancing and familiarity with relevant tools such as NGINX.

Job Summary

Job Type : Full Time
Job Category : Core Technical,BSc/BCA/BBM,1 to 3 Yr Exp
Hiring Process : Face to Face Interview
Who can apply : Experienced (3 Years)

About Microsoft

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.
This Job is Expired
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Microsoft recruiting Support Escalation Engineer Experienced(3 Years) candidates candidates nearby Hyderabad.Microsoft vacancies for Support Escalation Engineer is recruited through Written-test, Face to Face Interview etc.
Microsoft Company recruits a lot of Experienced(3 Years) candidates candidates every year based on the skills Microsoft excel. The candidates with BSc, BCA are selected to full fill the vacancies in Engineer (Core, Non-IT) job field. The candidates nearby Hyderabad can apply for Support Escalation Engineer position in Microsoft. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Microsoft recruitment, candidates are mostly chosen for the department of Engineer (Core, Non-IT) . To learn more about the current jobs and other details, it is better to go through official site of Microsoft and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Microsoft and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Microsoft and near your city and get a secured career.