Support Partner Jobs in Mumbai,Navi Mumbai - Lumina Datamatics
Support Partner
0 Years 
100000 - 500000 Yearly 
Job Description
- The incumbent will be performing the role of Seller/Partner Support Associate for a client
- This includes addressing queries/concerns, errors, exceptions and alarms of Client Partners over E-mail (preferred) and occasionally over the phone call
- Act as a primary solution provider to Client w.r.t order processing, item setup issues, troubleshooting and monitoring of item feeds.
- In addition to providing a remarkable customer experience, the job holder is expected to address system issues, identify and implement process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements for phone, email and/or chat cases
- Continuously strive to provide a world-class & strategic experience to sellers/partners
- Quality Check and Floor Support
- Achieve successful first-time resolution on all partner contacts
- Liaise with other departments such as Customer Service, Site Merchandising, Category Management, Technical Support (L1 & L2), Investigations and Payments teams as required to resolve Seller’s issues and questions.
- Works with multiple technology applications and features to resolve Seller/Partner issues
- Demonstrates the ability to work independently while using client’s knowledge base resources, policies and procedures
- Knowledge of JIRA, Confluence and Salesforce an added advantage
- Understand and troubleshooting Basic System issues
Job Particulars
About Company
Lumina Datamatics is one of the top five Content Service Providers in India. It provides end-to-end Content, Data and Technology solutions for global publishers and e-retailers. The company’s prestigious clientele include 7 out of world’s top 10 publishers and 3 out of world’s top 5 e-retailers.
Founded in 1975, Lumina Datamatics is part of the $150 million Datamatics Group. The Group has more than 450 customers which include several Fortune 500 companies spread across 70+ countries.
Known for its growth-oriented and rewarding work-culture, Lumina Datamatics has an inclusive, and a diverse workforce of 2700+ employees, 13+ Global offices and 10 off-shore delivery centers spread across 4 continents - Americas, Asia, Australia, and Europe. In India, Lumina has its offshore delivery centers in Chennai, Bangalore, Mumbai, Noida, and Puducherry.
