System Engineer - NOC Jobs in Bangalore - Stratogent Technology Services Pvt Ltd

• The primary responsibility is to work on scanning and triaging the alerts
  
• Identify the false alerts and perform basic troubleshooting where ever possible
  
• Making sure the incidents are being worked on by seniors
  
• Making sure incident/request SLA are met by seniors, report SLA breach to manager
  
• Basic System administration activities
  
• Exclusive scanning and triaging the alerts from the various monitoring systems
  
• Respond to False Positive Alerts
  
• Raise an incident or tickets in the ticketing tools for any of the alerts received
  
• Perform basic system administration activities (server build, patching) and troubleshooting based on documented procedures
  
• Maintain and manage internal IT Infrastructure including servers
  
• Handling the incident/requests from the customers or from helpdesk
  
• Create Service Requests either in the customer incident management system  or internal ticketing system for the incidents/requests received from the customer
  
• Perform manual check on the servers by following the documented procedure
  
• Perform general health checks by scanning through the warning alerts and escalating to L2 engineer
  
• Perform scanning of periodic reports raise a flag for any undocumented issues found
  
• Identify/Flag the recurring alerts to the manager for further analysis
  
• Incident Escalation to the L2 engineer
  
• Perform basic activities like Adding , deleting , modifying the nodes in the monitoring systems
  
• Use the available monitoring tools during the maintenance activities(scheduled or unscheduled) to suppress the alerts, collect information for troubleshooting
  
• Create, review and update Standard Operating Procedures.
  
• Train and mentor the peers and juniors in the team.
  
• Validate the quality of work performed by peers and juniors in the team. Audit the ticket updates
  
• Perform the Shift handovers
  
• Coordinate with various teams such as monitoring, backup and Network to ensure proper functioning of all servers and its services
  

Must to have skills:

• Must have a basic knowledge on computer technologies (MS Windows,MS-Office)
  
• Customer focused
  
• Excellent communication skills (reading, writing, speaking and listening)
  
• Highly self-motivated and directed.
  
• Excellent attention to detail.
  
• Flexibility and willingness to work on different and multiple technologies
  
• Ability to effectively prioritize, organize and execute tasks in a high-pressure environment
  

• Any technical training and certifications in system administration (Windows Server, Linux, MS exchange, VMWare, HyperV, SCCM, Azure, AWS, Networking etc..) are added advantage
  
• Prior training and certification in communication is added advantage
  

• Excellent communication skills – Written and Verbal
  
• Enjoys sharing information with others
  
• Team player
  
• Passion for work
  
• Learning Orientation