System Engineer / Technical Support Engineer Jobs in Chennai - Kryptos Technologies Private Limited
Job Description
Kryptos is Hiring for Multiple Positions
Eligibility : BE/BTech (Any branches) from 2017 -2018 batches.
Position 1: Hardware Networking - System Engineer
We are looking for a Systems Engineer to help build out, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.
Job Description:
- Manage and monitor all installed systems and infrastructure.
- Install, configure, test and maintain operating systems, application software and system management tools.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
- Maintain security, backup, and redundancy strategies.
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
- Participate in the design of information and operational support systems.
- Provide 2nd and 3rd level support.
- Liaise with vendors and other IT personnel for problem resolution.
Required Skills:
- BS/MS degree in Computer Science, Engineering or a related subject.
- Knowledge on installing, configuring and troubleshooting UNIX /Linux based environments.
- Knowledge on administration and performance tuning of application stacks (e.gTomcat, JBoss, Apache, Ruby, NGINX).
- Knowledge in AWS.
- Knowledge on shell scripts, Perl, Ruby, Python.
- Knowledge on OSI network layers, TCP/IP.
Position 2: Technical Support Engineer
Responsibilities:
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Job Particulars
Role it hardware engineer
Education BE/B.Tech
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Group Discussion
Employment TypeFull Time
Job Id468396
Job Category IT/Software , Analyst / Analytics , Logistics / Transportation
Locality Address
State Tamil Nadu
Country India
About Company
Kryptos, managed services provider, dedicated to deliver, end-to-end IT infrastructure management services, for organizations. By being a trusted and reliable IT services partner, we have become the go-to name for managed services. Our mantra “Make IT Simple”, with continuous forever.
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