Systems Management Specialist Jobs in Chennai - IBM
Systems Management Specialist
IBM
Expired
Posted: 03 Aug 21
Job Description
Introduction
We build phenomenal products that our customers rely on so it’s important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether it’s our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.
Your Role and Responsibilities
Workplace Collaboration SME has Expert level skills in one or more communication and the collaboration technologies (on-premise or on cloud) like Office 365 Suite, Exchange, SharePoint, OneDrive, Skype, Lync, MS Teams, Yammer, CISCO WebEx, CISCO Jabber, Dominos AD/AAD and similar collaboration technologies.
Individual in this job role acts as a technical escalation point for “Workplace Collaboration Administrators” and provides technical leadership to Internal delivery team, customer/s and IBM Account Team for all technical discussions, Major Incidents, Complex RFS activities etc. They also work closely with the customer/s to review customer IT environment, work on remediating the technological gaps, develop remediation plans and provides technical recommendations.
SMEs are responsible to ensure the stability of customer’s Collaboration environment and review and implement any changes to the environment as required to have minimum to no impact to customer business. SME would lead all Major Incidents in customer Collaboration environment and provide technical resolution within the agreed SLA timeframe.
SMEs would also conduct skill gap analysis and conduct trainings to bridge any gaps found and build SOPs and technology best practices for internal consumption by IBM Delivery team.
SMEs are engaged in escalated technical issues to provide timely resolution and they represent the delivery team in customer daily, weekly, monthly interlocks.
SMEs lead the RFS requirements and implement technical solutions approved by the customer that includes remediation before migration, migration to O365 or fresh new set-up of the collaboration environment, support post migration issues and provide required handholding.
Responsibilities:
Provide technical leadership to Customer, IBM Account team and Internal Delivery team
Lead all Major Incidents in Customer Collaboration environment and provide timely resolution
Perform periodic analysis and assessment to identify improvement areas in customer Collaboration environment and propose corrective measures and implement solutions as required.
Participate and lead technical discussions with customer prepare implementation plan to achieve customer IT goals for Collaboration environment.
Drive Complex RFS activities and implement technical solutions as approved by customer that includes remediation before the migration, Migration to Office 365 or fresh new set-up of a collaboration environment.
Required Technical and Professional Expertise
Must have technical leadership skills
Customer Relationship Management Skills
Deep Analytical / Assessment Skills
Expert level skills in collaboration technologies Eg: Major workloads within Office 365 Suite across various licenses and its on-premise components like Exchange, SharePoint, Skype, Lync and similar Collaboration products like Yammer, CISCO WebEx, CISCO Jabber,
Expert level knowledge of On-Premise Active Directory or Azure Active Directory (AAD)
Expert level knowledge of Microsoft Security Products like Enterprise Mobility + Security (EMS)
Knowledge of Scripting (Eg: PowerShell)
Ability to implement simple to complex technical solutions with migration capabilities (Collaboration technologies)
Knowledge of migration tools like “Quest”, “Binary Tree” etc
Good Knowledge of Windows Server Administration
Ability to communicate effectively (Written and Oral)
Preferred Technical and Professional Expertise
None
Job Particulars
Role management trainee
Education Any Graduate
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1275449
Job Category BSc/BCA/BBM , Management
Locality Address
State Tamil Nadu
Country India
About Company
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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