Team Lead IT Operations Center Jobs in Hyderabad - CommScope
Job Description
Title: Team Lead, IT Operations Center-Hyderabad
Duties and Responsibilities
- Help the Manager to Recruit, select, manage and develop employees. Lead, develop and motivate team to deliver excellent technical/non-technical support with outstanding customer service, satisfaction and timeliness
- Prioritize staff workloads and manages resources for optimal performance to achieve departmental goals and to meet business needs/objectives.
- Respond to highly complex and technical user service requests/inquiries that involve problem recognition, research, isolation and resolution.
- Take Ownership to provide next level support of company supported infrastructure with the aim to resolve the majority of issues without escalation.
- Escalate events as needed to ensure next level management communication and service issues are resolved quickly. Assist the Management meeting the SLA metrics
- Prepare reports, justification and support documentation.
- Recommend, implement and assure compliance with policy and procedures affecting computing technology. Participate and assists in driving the knowledge management process.
- Promote effective communications and working relations within the team, with IT end-users, partners and other support services.
- Responsible for managing and coordinating the various activities within the NOC team. The main aim for this coordination is to ensure that CommScope system runs efficiently without interruption
- Responsible for informing Management, partners and peers about infrastructure and application performance and service availability through performance and availability reports
- Oversee the development and maintenance of standard procedures related to infrastructure operation, monitoring and administration. Lead the team by providing direction and guidance to team members in handling issues.
- Oversee implementation of new technologies within the Operations Center and lead automation of monitoring administrative tools
- Create and maintain technical documentation.
- Leverage ITIL tools to manage change, incident, and problem management processes
- Ability to assist with critical incident calls for incident resolution
- Excellent verbal and Oral communication skills
- Knowledge about ITIL tools and processes
- Analytical and logical thinking with ability to work independently under pressure
- Efficiency with problem solving , time management and building relationships
- Assist with Budgeting cycle
- Experience : Bachelor’s degree or Degree in Computer Science / Technology or Electronics & Communication Engineering,Minimum of five years’ experience with enterprise performance and fault monitoring tools, experience providing support in an operations center supporting compute, storage, backup, security, LAN, and WAN technologies. Technical certifications such as ITIL , MCSE, RHCE, and CCNP preferable
Job Particulars
Role hr admin
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id907977
Job Category Recruitment
Locality Address
State Telangana
Country India
About Company
At CommScope we push the boundaries of communications technology to create the world’s most advanced networks. Across the globe, our people and solutions are redefining connectivity, solving today’s challenges and driving the innovation that will meet the needs of what’s next.
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