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Team Leader BPO jobs - Mumbai - Ziphertech - 1 to 2 years of experience - 07 April 2020

featured-job FEATURED JOB

Team Leader BPO

Ziphertech
experience-icon 1 to 2 Years
salary-icon 18000 - 35000 Monthly
Expired

Posted: 07 Apr 20

Job Description

Job Description :

1-2 years experience

§ First Point of escalation for customers

§ Coaching and Mentoring of agents

§ Manage agent productivity and review agent metrics (KPIs); focus on outliers and determine root cause; communicate the importance of each metric and its drivers

§ Motivate the team to stay within service level guidelines

Job Particulars

Education 12th Pass (HSE)
Who can apply Experienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id910940
Job Category
Locality Address Thane
Country India

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