Team Leader BPO jobs - Mumbai - Ziphertech - 1 to 2 years of experience - 07 April 2020
Team Leader BPO
Ziphertech
Expired
Posted: 07 Apr 20
Job Description
Job Description :
1-2 years experience
§ First Point of escalation for customers
§ Coaching and Mentoring of agents
§ Manage agent productivity and review agent metrics (KPIs); focus on outliers and determine root cause; communicate the importance of each metric and its drivers
§ Motivate the team to stay within service level guidelines
Job Particulars
Role bpo telecaller
Education 12th Pass (HSE)
Who can apply Experienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id910940
Job Category
Locality Address Thane
State Maharashtra
Country India
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