Team Leader Jobs - Gurgaon - Blue Crystal Cyber solutions
Job Description
- Managing a team of 25 to 30 members reporting to him/her Managing the Quality monitoring focus on reducing errors & AHT/TAT.
- Preparing the reports for the management review & meeting the SLAs on time & Escalation management.
- Responsible for call center policies and procedures including meeting call center operational standards.
- Maintaining employee sales and service levels, improving quality service maintaining professional and technical knowledge, and accomplishing organization goals.
- Interacting with the clients in a day to day updates about the product or process. Responsible of all the agents to ensure that the customer experience is a positive one.
- Setting and meeting performance targets for efficiency, C-sat and quality
- Responsible for Operational Management i.e. managing the floor, adherence to schedule, managing team leaves, Call monitoring, Roster management.
Job Particulars
Role others
Education Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Com, M.Pharm, MA, BBA/BBM, BCA, BEd, BHM, BSc, MCA, MEd, MHM, MSc, MSW, PG Diploma
Who can apply Experienced (3 to 3+ Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id215553
Job Category Diploma , BSc/BCA/BBM , Others
Locality Address
State Haryana
Country India
About Company
Blue Crystal Marine brings a fresh and innovative approach to the services acting as a liaison between the Maritime Industry and the Quality services provided by us.
The company's goal is to exceed the expectation of every Marine Company by offering outstanding services, increased flexibility and greater value, thus optimizing system functionality and improving operation efficiency leading to make companies more economical in long run operations. As experts in Maritime Training/Education and Inspections, we assure each and every client satisfaction at every stage.
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