Team Leader Jobs in Bangalore - Conneqt Business Solutions
Job Description
· Analyze various reports to enhance productivity and conversions
· Ensure team meets and exceed Stipulated Timelines and Service level Agreements.
· Achieve KPI and productivity targets of Self & Team.
· Monitor and maintain quality of interaction with customers.
· Prepare and submit periodic Team performance reports.
· Call handling to develop first hand sensing of customer pulse and manage irate customers.
· Audit Calls and identify the training requirements of each Team Member.
· Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.
· Team’s individual target/Unit qualitative and quantitative targets are met.
· To ensure that at no point in time the team lacks supervision.
· Team Leads are responsible for staff retention
· Handling team & shop floor escalations calls and providing end to end resolutions.
· Attending call calibrations with quality and training team.
· Preparing monthly TL review to gauge individual and teams performance.
· Client interaction as and when required; incorporate feedback into the system.
· Give timely & real time feedback with a view towards improving Operational and individual efficiency.
· Administratively manage a team of Customer Service Executives along with their performance.
Job Particulars
About Company
Merger with e-Nxt Financials Ltd. (Group company)
Won 7 awards including Best Outsourcing Company of the year
2014Won first international business ISO 9001:2008 certification2010Name changed to Tata Business Support Services Ltd. (Tata BSS)20072019Acquired 61.35% stake in Allsec Technologies
Won over 20 awards for BI & Analytics, Digital CX, Digital Customer Excellence in Banking, Best Transitions Design, Best High Potential Development, TBEM, Innovation in Project, CRM, HR & CSR
2017Acquisition of 51% stake by Quess Corp2013Won 11 awards in the areas of Excellence, Leadership, CSR Practice, Best Delivery center, Innovation
Adjudged ‘Emerging Company of the Year’ at the BPO Excellence Awards 2012-13
2008Started First Rural BPO Multi-vendor platform for third party insurance for auto industry Tata Capital and Tata Motors Finance2004Incorporation of the Company as E2E Serwiz Solutions with 80 employees