Team Leader Jobs in Bangalore - White Horse manpower Consultancy
Job Description
1. Day to day management of the First Line Service Desktop function:
a. Ensure that the Service Desk is an excellent deliverer of Technical Service
b. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team
c. Be responsible for the operational management of call assignments within the Service Desk team and to other parts of ICT Shared Service as appropriate
d. Undertake a weekly review of the First Line Service Desk/technical call queues
e. Assist with maintaining the inventory of Council computer assets and software licenses
f. Discover, diagnose and triage user’s problems effectively and efficiently
a. Ensure that the Service Desk is an excellent deliverer of Technical Service
b. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team
c. Be responsible for the operational management of call assignments within the Service Desk team and to other parts of ICT Shared Service as appropriate
d. Undertake a weekly review of the First Line Service Desk/technical call queues
e. Assist with maintaining the inventory of Council computer assets and software licenses
f. Discover, diagnose and triage user’s problems effectively and efficiently
Job Particulars
Education B.Arch, Diploma, B.Com, B.Pharm, BA, M.Com, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, 12th Pass (HSE), BSW, Other Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1118620
Job Category Diploma , Tech Support
Locality Address HBR Layout , Indiranagar , Jayanagar , JP Nagar , Majestic
State Karnataka
Country India
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