Team Leader Jobs in Bilaspur,Raipur - RecruitSol Technology

Job openings for Team Leader (Field collection & Recovery)Banking

 Job Responsibilities: 

• Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.
  
• Analyze the performance of collection agencies and provide them corrective action for improvement.
  
• Preparing daily/weekly/monthly reports basis the performance of agencies.
  
• To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels. 
  
• Delivery of team collection targets, quality, portfolio coverage and productivity targets & indicators.
  
• Analyze the performance of collection agencies and providing them corrective action for improvement of performance.Ensuring that the field executive visits maximum number of cases in a day as per company policy.
  
• Should be able to resolve complaints in coordination with other departments.
  
• Work very closely with team members to solve customer problems.

Desired Profile: 

• Candidate should have team handling experience. 
  
• Experience in Field /Tele-Collections /B2C/ Operations BPO collections.
  
• Should have experience in agency management preferably in high vintage.
  
• Computer literacy: internet, email, MS Excel, MS PowerPoint
  
• Should be able to coordinate with other department efficiently to resolve queries.