Team Leader Jobs in Chennai - KARVIN
Job Description
JOB DESCRIPTION –Team Leader
Karvin is contracting experienced with exceptional communication.
- Phenomenal open doors with driving organization of the client benefit outsourcing industry.
- Applicants with Good Communication Skills can apply.
- Experience with International Call Centre is favourable.
- Assemble practical association with the customers and unravel their issues suitably.
- Helping standard and routine client questions in regards to administrations by means of calls
- Guarantee that right steps were taken to determine client's issues and giving feedback.
- Responsible to manage a large and diverse team
- Responsible for maintaining discipline and absenteeism of team on the floor
- Responsible for staff retention within the team
- To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently
- To identify training / coaching needs of the team members and provide the same to the Manager
- To assist new members of the team by updating knowledge & bridge process gaps
- Be directly responsible towards fostering the development of team by motivating them
- To ensure that the team achieves productivity and quality roster adherence
- Ensure the professional and ethical conduct of team members
- Abide by companies and clients Information Security policies.
- Excellent Communication
- Flexible to work in Australian timings
- Time Management
- Ability to multi-task
- Proven leadership skills
- Ability to work well and promote a team environment
- Excellent understanding of Customer Service and team handling
- Quality focus and tackle crucial situations
- Growth Opportunities
- Lucrative Incentives
- Friendly Woking environment
- 2 days weekly off
- Opportunities to travel Overseas
- Tea, Snacks and breakfast will be provided
- Shift Timings:Any 10 hours between 3.30am to 3.30pm
Job Particulars
About Company
Karvin is a upcoming company of the customer service outsourcing industry. The organization strives to leverage on technology and make use of the best industry practices. Karvin pioneers call center outsourcing solutions to small and large enterprises. Our company delivers all types of customer care services including voice, live chat & email support and toll free response services which have been recognized and awarded by the call center industry across the world for quality in customer service. We invest heavily in our call center executives and provide special trainings as we believe them to be the most integral part in our organizations which is directly responsible for handling the customers. Our robust call center services enable our clients to accomplish their business goals