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Team Leader Jobs in Mysore - HGS

Eligibility : BVSc, BBA/BBM, BSc, BEd, 12th Pass (HSE), Diploma, B.Com, BA

Location : Mysore(Mysore-Others)

Last Date : 10 Dec 2016

Salary : 163000 - 250000 Rs Per Year

Experience Required: 0-2 Years

HGS - Job Details

Team Leader: 
  • Play an important role in achieving team targets
  • Manage a Team size of 15 - 20 agents
  • Monitor calls on a weekly basis and provides constructive feedback to associates in lieu.
  • Create reports on Weekly/Monthly basis for management reporting
  • Identify the training requirements of associates and suggest the same to the Training team
  • Initiate & organize process improvement methods & techniques
  • Additional responsibilities as & when instructed by the manager
  • Should be able to interact with senior management confidently on process performance if required.  

Quality Analyst:
  • Monitor calls on a daily basis and provides constructive feedback to associates in lieu
  • Create reports on Weekly/Monthly basis for management reporting
  • Play an important role in achieving team targets
  • Coordinate with respective TL’s / MGR regarding associate performance on quality
  • Identify the training requirements of associates and suggest the same to the Training team
  • Initiate & organize process improvement methods & techniques
  • Additional responsibilities as & when instructed by the manager
  • Ensure that Core standards defined within the process are strictly followed 

Hiring Process : Written-test, Face to Face Interview, Group Discussion

Job Role: Others

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About HGS

Hinduja Global Solutions is an Indian pure play business and service provider headquartered in Bangalore,[1] and part of the Hinduja Group. Formerly known as HTMT Global, the company re-branded itself as HGS in line with the group policy. It has over 40000 employees worldwide with a large employee base in India. It has presence in about 12 countries including Philippines, USA, UK, Canada, France, Germany, Italy, Netherlands, Mauritius, UAE and Jamaica. In India, it has 66 'delivery centers' including major cities like Bangalore, Chennai, Hyderabad, Mumbai, and growing cities like Mysore, Nagercoil, Durgapur, Siliguri, and Guntur.[2]

The history of HGS (Hinduja Global Solutions) began in 1993 under the name ALIT Ashok Leyland Information Technology, providing information technology services. In 2000, ALIT merged with Hinduja Finance Corporation (HFC) to form HGS. 2003 marked a milestone for HGS with the acquisition of Customer Contact Center Inc., a call center company located in the Philippines. In 2007, HGS acquired AFFINA LLC, a US-based contact center and database management and marketing research company and in 2010, UK-based Careline Services, another contact center management services provider, was acquired. In 2011, HGS acquired Canadian-based On-line Support Inc. (OLS) to further strengthen its presence in North America.

On 30 June 2015, HGS announced the signing of a definitive agreement to take over a significant portion of Mphasis Emerging Markets business. With this acquisition, HGS expanded its presence in Bangalore, Noida, Raipur, Chennai, Pune, Mumbai, Vadodara, Indore, Puducherry, Ahmedabad, Bhubaneswar and Mangalore, and also entered the competitive BPO market in terms of employment with its only centre in North India in Noida.

Jobs by Location

HGS recruiting Team Leader Experienced(0 - 2 Years) candidates in Mysore. The HGS vacancies for Team Leader is filled through Written-test, Face to Face Interview, Group Discussion etc.
HGS jobs for Experienced(0 - 2 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 - 2 Years) candidates every year based on the skills . The candidates with BVSc,BBA/BBM,BSc,BEd,12th Pass (HSE),Diploma,B.Com,BA are selected to full fill the vacancies in Others job field. The Experienced(0 - 2 Years) candidates applying for Team Leader should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to HGS recruitment, Experienced(0 - 2 Years) candidates are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of HGS and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of HGS and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.