Team Leader Jobs in Mysore - HGS
Job Description
- Play an important role in achieving team targets
- Manage a Team size of 15 - 20 agents
- Monitor calls on a weekly basis and provides constructive feedback to associates in lieu.
- Create reports on Weekly/Monthly basis for management reporting
- Identify the training requirements of associates and suggest the same to the Training team
- Initiate & organize process improvement methods & techniques
- Additional responsibilities as & when instructed by the manager
- Should be able to interact with senior management confidently on process performance if required.
- Monitor calls on a daily basis and provides constructive feedback to associates in lieu
- Create reports on Weekly/Monthly basis for management reporting
- Play an important role in achieving team targets
- Coordinate with respective TL’s / MGR regarding associate performance on quality
- Identify the training requirements of associates and suggest the same to the Training team
- Initiate & organize process improvement methods & techniques
- Additional responsibilities as & when instructed by the manager
- Ensure that Core standards defined within the process are strictly followed
Job Particulars
About Company
Hinduja Global Solutions is an Indian pure play business and service provider headquartered in Bangalore,[1] and part of the Hinduja Group. Formerly known as HTMT Global, the company re-branded itself as HGS in line with the group policy. It has over 40000 employees worldwide with a large employee base in India. It has presence in about 12 countries including Philippines, USA, UK, Canada, France, Germany, Italy, Netherlands, Mauritius, UAE and Jamaica. In India, it has 66 'delivery centers' including major cities like Bangalore, Chennai, Hyderabad, Mumbai, and growing cities like Mysore, Nagercoil, Durgapur, Siliguri, and Guntur.[2]
The history of HGS (Hinduja Global Solutions) began in 1993 under the name ALIT Ashok Leyland Information Technology, providing information technology services. In 2000, ALIT merged with Hinduja Finance Corporation (HFC) to form HGS. 2003 marked a milestone for HGS with the acquisition of Customer Contact Center Inc., a call center company located in the Philippines. In 2007, HGS acquired AFFINA LLC, a US-based contact center and database management and marketing research company and in 2010, UK-based Careline Services, another contact center management services provider, was acquired. In 2011, HGS acquired Canadian-based On-line Support Inc. (OLS) to further strengthen its presence in North America.
On 30 June 2015, HGS announced the signing of a definitive agreement to take over a significant portion of Mphasis Emerging Markets business. With this acquisition, HGS expanded its presence in Bangalore, Noida, Raipur, Chennai, Pune, Mumbai, Vadodara, Indore, Puducherry, Ahmedabad, Bhubaneswar and Mangalore, and also entered the competitive BPO market in terms of employment with its only centre in North India in Noida.
