Team Leader Jobs in Noida - Simply People
Job Description
- Our client is a reputed large ITes/BPO in India managing multiple verticals from multiple offices in India is looking for Team Leaders to manage their Customer support operations in the Banking space. The work location is NOIDA expressway.
- Cab facility from 7 PM to 7 AM available. Point pick up and drop till nearest Metro station during 7AM - 7 PM
- All fixed salary - no variable pay
Job Responsibilities
- - Managing an average team size of 17 members.
- - Need to be approachable and supportive towards the team.
- - Achieve targets of sales and service.
- - To manage the day to-day operations with a team of agents and meet the required service levels,quality and productivity
- - Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
- - Ability to evaluate calls, coach and provide feedback.
- - Responsibility for delivery of the defined customer experience in every interaction.
- - Work very closely with team members to solve customer problems.
- - Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers.
- - Ensure all Company policies and procedures are implemented consistently and fairly.
- - Demonstrates high levels of integrity and personal standards in all work related situations - Graduates with relevant experience
- - Minimum 1 year of experience as Team Leader. Contact center experience mandatory.
- - Preferably from Banking Customer Service.
- Graduates with relevant experience
- - Minimum 1 year of experience as Team Leader. Contact center experience mandatory.
- - Preferably from Banking Customer Service.
Job Particulars
Role others
Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id601999
Job Category BSc/BCA/BBM
Locality Address
State Uttar Pradesh
Country India
About Company
SimplyPeople set up with a vision to make a tangible difference to the Indian Talent ecosystem, is a fast growing and a leading People & Talent Transformation advisory firm based in India providing People Centric Business Solutions. Founded by Rajeev Narang in 2017, an accomplished Global HR transformative Leader with over two decades of vast industry experience in building businesses and Human Resources functions.
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