Team Leader Jobs - Mumbai - Lsc

Eligibility : BBA/BBM, BSc, BCA, BHM, 12th Pass (HSE), B.Pharm, B.Com, BA

Location : Mumbai

Last Date : 31 Oct 2016

Salary : 15000 - 25000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview, Telephonic Interview

lsc - Job Details

JD for Team Leader – Quality in BPO Global Company Thane, Goregaon.

Roles & Responsibilities:

  • Manage a team of QAs and work towards pre-defined targets
  • Responsible for maintaining discipline and absenteeism of team
  • Responsible for staff retention within the team
  • Ensure prompt and accurate service and achievement of targets
  • To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently
  • To identify training / coaching needs of the team members and provide the same to the Manager
  • To assist new members of the team by updating knowledge & bridge process gaps
  • Should be able to motivate team
  • To ensure team achieve productivity for the process
  • Abide by companies and clients Information Security Polices
  • Should have good excel and PowerPoint knowledge
  • Should have good analytical knowledge

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