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Team Leader - operations Jobs in Bangalore - Autosense Pvt Ltd

Team Leader - operations
Autosense Pvt Ltd
Autosense Pvt Ltd
Last Date 09 Oct 2017

Autosense Pvt Ltd - Job Details

Date of posting: 10 Aug 17

  • Position Description:Team Leader
  • Experience:2 to 5 Years
  • LOCATION:Bangalore
  • REPORTING TO: Centre Manager

Summary of Responsibilities             

  • Team Leader should be flexible to work in both inbound/outbound campaigns.
  • Team Leader is primarily responsible for Campaign Management, driving Team’s performance/KRA, Call Quality, Attrition and Shrinkage Management, meeting monthly set targets/KPIs and handling any other Adhoc process requests.
  • Should manage all Daily reports independently. Will be responsible to validate interval wise reports. Should identify errors and coach agents to avoid further repetition of errors.
  • Responsibilities include monitoring agent’s performance and coach them accordingly to bring their learning curve up.
  • Set Goals for the Team and help them achieve the same.
  • TL should be well worse in soft skills, telephone etiquettes, product training (post training), PPT, Excel formulas, all Operational formulas (AHT, Manpower calculations, Shrinkage, Attrition, Variances, etc.)
  • Should take the ownership of the process improvement and work towards achieving desired output.
  • Should audit calls and share timely feedback with agents to track their improvement.
  • Should focus on bottom quartile and improve their performance. Should be unbiased in Team handling.

Knowledge & Skills Required

  • Excellent communication and presentation skills
  • Relevant experience and knowledge in Operations (Min 10-12 months of TL experience).
  • Ability to coach any individual with skill or a will issue
  • Should have good aptitude, problem-solving skills and analyzing skills
  • Conduct briefings and de-briefings updating the Team with all product updates.
  • Provide floor assistance and ready to handle any escalation calls
  • Ready to do role model activities like call handling, presentations, irate customer handling, etc
  • Develop coaching plans, session plans, analyze performance trends, find RCA and take corrective and preventive measures.
  • English and Hindi are mandate with any other regional language
  • Should behave professional and promote positive energy on the floor.
  • Problem solving, content development, superlative delivery skills
  • Should be flexible to work in rotational shifts and rotational offs.
  • Should have the ability to clear TTT which will be conducted post Product Training.

Academic/Technical qualification:

  • Any graduate from a recognized University/Institute
  • Team Leader experience is mandate
  • Excellent in MS Office.
  • Should be good in Operational Metrics (Calculations)

Hiring Process : Face to Face Interview

Job Role : Others

About Autosense Pvt Ltd

At AutoSense, we bring analytics-driven technology to the world of automobiles. Our objective is to help all stakeholders in the automotive industry to improve business results by leveraging the power of auto intelligence.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Autosense Pvt Ltd recruiting Team Leader - operations Experienced(2 to 3+ Years) candidates in Bangalore. The Autosense Pvt Ltd vacancies for Team Leader - operations is filled through Face to Face Interview etc.
Autosense Pvt Ltd jobs for Experienced(2 to 3+ Years) candidates are very common in nature as the company recruits a lot of Experienced(2 to 3+ Years) candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, BFA, Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, MCA are selected to full fill the vacancies in Others job field. The Experienced(2 to 3+ Years) candidates applying for Team Leader - operations should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Autosense Pvt Ltd recruitment, Experienced(2 to 3+ Years) candidates are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Autosense Pvt Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Autosense Pvt Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.