Team Leader OPerations Jobs in Mysore - Hinduja Global Solutions
Job Description
Please find the JD below for the same
- Managing an average team size of 20 members
- Need to be approachable and supportive towards the team.
- Also should have the ability to motivate the team in a right way to get the targets met
- Attrition and Absenteeism Management
- Conducting performance appraisal for the team
- Prepare Schedules for the teams and ensure attendance is marked before the end of day
- Compliance to login, log out & scheduled breaks of agents
- Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
- Work very closely with team members to solve customer problems.
- Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers.
- To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
- Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team
- Ensure all Company policies and procedures are implemented consistently and fairly.
Job Particulars
Role others
Education Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id299219
Job Category MBA , Diploma , BSc/BCA/BBM , Others
Locality Address
State Karnataka
Country India
About Company
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency, and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with around 44,000 employees in 66 worldwide locations delivering localized solutions. For the year ended 31st March 2016, HGS had revenues of US$ 507 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world's most recognized brands
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