Team Member / Service Executive Jobs in Mumbai - Myfroyoland - Indias First Premium Chain of Frozen Yogurt Stores

Position Title: Team Member/Cashier

Job Summary:

A MyFroyoland Team Member provides outstanding customer service in a fast-paced, fun environment. Develops a working knowledge of menu items, recipes, prices and serving sizes

Service:

Food and Beverage Associate Duties & Responsibilities

• Greet customers as they arrive at the outlet and provide them with assistance.

• Ensure that customers are provided with assistance in choosing flavours according to their tastes.

• Oversee the ordering process, ensuring that the right order is delivered to the delivery person.

• Provide customers with suggestions on toppings that complement the frozen yoghurt that they have selected

• Monitor food and beverage items inventory to ensure optimum levels, and communicate low stock situations to the restaurant manager.

• Handle stocking activities, by following set instructions, and ensure that food rotation activities are properly carried out.

• Create and maintain effective relationships with all staff, to ensure timely and accurate delivery of orders.

• Maintain the cleanliness of kitchen and dining areas, ensuring that standards are lived up to.

• Respond appropriately to customers’ inquiries, and attempt to assist them throughout their experience.

•    Man the telephone exchange to respond to queries regarding services over the telephone

•    Handles cash/credit card/transactions effectively and accurately

•    Performs other duties as assigned

•    Must have a friendly, outgoing and enthusiastic personality

•    Must be able to follow all safety procedures

•    Must be able to follow directions and communicate effectively

•    Must be punctual and reliable

•    Must be able to multi-task and prioritize in a fast-paced environment

Product:

    •      Ensures that all Company recipes and procedures are followed, maintaining the highest quality and consistent product standards.

    •      Ensures that all Company food offerings maintain the highest quality.

    •      Ensures knowledge on our products and services, by developing an understanding of our various types of Frozen Yogurt and Sorbets, as well as knowledge of Yoghurt, and the various toppings and combinations.

Training & Development:

    •      Provides ongoing training and development to all new team members in the areas of operating standards, customer service and product knowledge.

Qualifications:

    •      Minimum 12th Standard pass. College education preferred.

           1 year QSR experience required.

    •      This position will require frequent standing and use of hands and arms.

    •      Must be able to lift up to 30lbs and frequently bend and twist from the waist.

    •      Must have excellent verbal and written English communication skills.