Tech Analyst Jobs in Mumbai - Signzy
Job Description
Tech Analyst - Technical Support (1-3 yrs) Bangalore/Mumbai (DevOps)
Job Description- Diagnose and troubleshoot technical issues within agreed time limits
- Research and identify solutions to software issues
- Ask customers targeted questions to quickly understand the root of the problem
- Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
- Document technical knowledge in the form of notes and manuals
- Prioritize and manage many open cases at one time
- Provide support, including procedural documentation and relevant reports
- Good understanding of computer systems, mobile devices, and other tech products
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor's degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus
Job Particulars
Role it software engineer
Education Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE)
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id937562
Job Category IT/Software , Diploma , 1 to 3 Yr Exp
Locality Address
State Maharashtra
Country India
About Company
Signzy
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