Tech Cust Svc Rep I Jobs in Pune - Johnson Controls
Job Description
Tech Cust Svc Rep I
Job Number: WD30085887315
Location: India, Maharashtra, Pune
Job Category: Customer Support
Qualification: Science Graduate (Physics/Electronics only, BCA/MCA, Engineering Diploma (Electrical,Electronics, etc.)
Interact with a ticketing system to track security systems issues from report to resolution;ensuring completion within defined SLAs.
· Coordinate with Client and its teams to drive resolution to assigned tickets.
· Coordinate with security integrators to resolve hardware failures and ensure that all testing and validation is completed prior to integrator departure.
· Support team initiatives to upgrade or patch security hardware and software infrastructure.
· Support continual process improvement by executing and validating existing documentation.
· Identify gaps in processes/standards and contribute original content to the systems library.
· Perform periodic audits of security systems/ devices/ cameras in order to ensure they are fully functional for desired health performance
· Support remote shutdown of applicable security devices as a preventive measure for planned power outages and to verify functionality of security equipment after power restoration
· Ability to multitask while balancing shifting priorities.
· Conduct system training as required and directed by the Programmer, Manager
· Special projects and duties as assigned by Client, Technology managers.
Job Particulars
Role others
Who can apply Experienced (1 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id842152
Job Category BSc/BCA/BBM , 1 to 3 Yr Exp
Locality Address
State Maharashtra
Country India
About Company
At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
Jobs By Location
Pune
Ahmedabad
Chennai
Delhi
Bangalore
Gurgaon
Mumbai
Hyderabad
Noida
Kolkata
Others also searched for
Job & career videos Subscribe
