Tech Customer Service Support Jobs in Delhi,Gurgaon,Jaipur - Jobs Services

Tech Customer Service Support

Jobs Services

0 Years

Not disclosed

Expired

Posted: 19 Dec 17

Be responsible to deliver a high quality, customer-driven, support service resolving customer inquiries at the first point of call wherever possible.
Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, Whether voice or non-voice.
Deliver First Call Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.
Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
Manages all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving agreed operational targets.
Can interact effectively with the personnel, tools & resources in the Customer Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
Handle and process all non-voice transactions in the required target turnaround Time Skills possessed