Tech MAhindra is hiring Customer care Associate Jobs in Pune - Tech Mahindra

Communication Skills:

• Good communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• environment as well as independently

Computer Knowledge/Skills:

• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined

Role:

·         Role is to take feedback from customers on service ratings provided.

·         Handling the premium customer of entire India or particular circle.

·         Ensuring customer loyalty and rebuild trust in services.

·         Responsible to identify reasons for customer dissatisfaction and perform analysis on case basis as per predefined guidelines.

·         Responsible to provide end to end complete resolution to customer concerns.