Tech Support Executive Jobs - Delhi - Shine Global Solutions Pvt Ltd
Job Description
- Role:
- You will be involved in solving technical query & Trouble shooting.
- Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
- Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
- You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
- Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
- Assist in End to End Problem, Change and Incident Management.
- Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
- Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
- Should have proven knowledge of operating systems like Windows.
- Proven communication Skills to be able to effectively communicate with customers over Phone / email.
- Knowledge on Mail clients like Lotus and MS Outlook.
- Good Communication Skills
Responsibility:
Skills Required:
Job Particulars
Education B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id180544
Job Category BSc/BCA/BBM , Tech Support
SkillsTech Support
Locality Address Malviya Nagar
State Delhi
Country India
About Company
Shine Global Solutions Pvt Ltd
Shine Global Solutions Pvt Ltd has been present in India since 2013.Shine Global Solutions Pvt Ltd solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.Jobs By Location
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