Freshersworld does not charge any amount for job placement. Beware of fraudsters who ask you to pay on the pretext of giving a job. Know More

Post A Job

Tech Support Executive Jobs in Delhi,Ahmedabad,Faridabad - GTT Communications

Tech Support Executive

GTT Communications
Expired

Posted: 17 Nov 17

Job Description

NIGHT SHIFT JOB

Job description

  • GTT is looking for potential candidates with good communication and technical experience within a Telecommunications / Data Communications / Broadband & DSL Technologies who can support 24/7 operations.

Role Description

  • Operating within Real Time Operations environment, this role is responsible for customer network reactive fault management and resolution.
  • The main focus will be on fault localization and resolution for all DSL/Broadband Products systems.
  • Candidates have to work on a 24*7 shift rotation, providing high quality customer service and 3rd line support whilst handling Data and Voice related faults and any other customer enquiries to a large, diverse, Business & Wholesale customer base.
  • Undertake detailed technical fault diagnosis and resolution across a large number of internal groups and 3rd Party suppliers to ensure customer incidents are resolved within agreed company service level standards.
  • To assign & resolve all faults to appropriate technical escalation areas and notify line management of issues and problems requiring attention.
  • Demonstrate the ability and understanding of the need to be a team player and assist the team in achieving set departmental Key Performance Indicators

Key Accountabilities

  • Respond to faults raised via the Service Desks. Resolve all faults within target times to ensure that department service levels and key performance indicators are achieved.
  • To complete detailed fault diagnostics on GTT network equipment utilizing appropriate technical diagnostic tools. 
  • To complete detailed fault diagnostics on the ‘last mile’ of the network utilizing external remote diagnostic tools to understand how end user customers would set-up and configure equipment.
  • To joint test with exchange based field engineers (including 3rd party Suppliers) to ensure correct path to resolution.
  • To ensure that outstanding problems are escalated according to jeopardy management procedures and to continue to monitor and own outstanding problems ensuring that resolution is achieved in the shortest possible time.
  • Provide support to managers, team members and other colleagues to ensure departmental best practice is adhered to.
  • To ensure that customers perceptions are managed effectively.
  • Troubleshoot customer networks for escalated faults & assist the data team in troubleshooting and handling issues.
  • Escalating complex issues to 3rd Line or Core whichever applicable.
  • To achieve agreed performance levels in line with Business targets, Customer requirements and the functional SLA’s.

Primary Skills

  • ADSL/SDSL DSL Technology & DSLAM’s/MSAN Hands On
  • Experience with Layer1,2&3 of OSI model
  • Familiarity with IP networks to include SIP, IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, DNS, SNMP, and IPSec, a plus
  • ATM Network troubleshooting

Must Have

  • Excellent technical and non-technical verbal and written skills in English
  • Knowledge of IP networking, LAN, WAN & TCP/IP
  • Experience with supporting Broadband connectivity issues
  • Excellent troubleshooting skills and logical thinking
  • Educational Qualifications:Graduate degree in Engineering or equivalent degree.
  • Location: GTT, Pune, India
  • Job Type:Full-time
  • Employment Type:Permanent

Job Particulars

Education B.Com, BBA/BBM, BCA, BEd, BSc, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview, Group Discussion
Employment TypeFull Time
Job Id359576
Locality Address
Country India

About Company

GTT is committed to redefining enterprise communications, providing clients with the services and capabilities that drive productivity across their organizations. Our Tier 1 IP network, ranked in the top five worldwide, connects our clients to any location in the world and any application in the cloud. We offer a comprehensive portfolio of wide area networking, Internet, managed services and voice services, which we back with a superior service experience that is built on GTT’s core values of simplicity, speed and agility.
Jobs By Location
Job & career videos
scroll-icon scroll-icon
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
ARE YOU A FRESHER? REGISTER NOW
Looking for your first Dream Job?
Update Resume
Upload Resume