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Tech Support Executive Jobs in Delhi,Ahmedabad,Faridabad - GTT Communications

Tech Support Executive
GTT Communications
Tech Support Executive Jobs in Delhi,Ahmedabad,Faridabad - GTT Communications
Last Date 17 Dec 2017

GTT Communications - Job Details

Date of posting: 17 Nov 17

NIGHT SHIFT JOB

Job description

  • GTT is looking for potential candidates with good communication and technical experience within a Telecommunications / Data Communications / Broadband & DSL Technologies who can support 24/7 operations.

Role Description

  • Operating within Real Time Operations environment, this role is responsible for customer network reactive fault management and resolution.
  • The main focus will be on fault localization and resolution for all DSL/Broadband Products systems.
  • Candidates have to work on a 24*7 shift rotation, providing high quality customer service and 3rd line support whilst handling Data and Voice related faults and any other customer enquiries to a large, diverse, Business & Wholesale customer base.
  • Undertake detailed technical fault diagnosis and resolution across a large number of internal groups and 3rd Party suppliers to ensure customer incidents are resolved within agreed company service level standards.
  • To assign & resolve all faults to appropriate technical escalation areas and notify line management of issues and problems requiring attention.
  • Demonstrate the ability and understanding of the need to be a team player and assist the team in achieving set departmental Key Performance Indicators

Key Accountabilities

  • Respond to faults raised via the Service Desks. Resolve all faults within target times to ensure that department service levels and key performance indicators are achieved.
  • To complete detailed fault diagnostics on GTT network equipment utilizing appropriate technical diagnostic tools. 
  • To complete detailed fault diagnostics on the ‘last mile’ of the network utilizing external remote diagnostic tools to understand how end user customers would set-up and configure equipment.
  • To joint test with exchange based field engineers (including 3rd party Suppliers) to ensure correct path to resolution.
  • To ensure that outstanding problems are escalated according to jeopardy management procedures and to continue to monitor and own outstanding problems ensuring that resolution is achieved in the shortest possible time.
  • Provide support to managers, team members and other colleagues to ensure departmental best practice is adhered to.
  • To ensure that customers perceptions are managed effectively.
  • Troubleshoot customer networks for escalated faults & assist the data team in troubleshooting and handling issues.
  • Escalating complex issues to 3rd Line or Core whichever applicable.
  • To achieve agreed performance levels in line with Business targets, Customer requirements and the functional SLA’s.

Primary Skills

  • ADSL/SDSL DSL Technology & DSLAM’s/MSAN Hands On
  • Experience with Layer1,2&3 of OSI model
  • Familiarity with IP networks to include SIP, IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, DNS, SNMP, and IPSec, a plus
  • ATM Network troubleshooting

Must Have

  • Excellent technical and non-technical verbal and written skills in English
  • Knowledge of IP networking, LAN, WAN & TCP/IP
  • Experience with supporting Broadband connectivity issues
  • Excellent troubleshooting skills and logical thinking
  • Educational Qualifications:Graduate degree in Engineering or equivalent degree.
  • Location: GTT, Pune, India
  • Job Type:Full-time
  • Employment Type:Permanent

Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview, Telephonic Interview, Group Discussion
Who can apply : Freshers

About GTT Communications

GTT is committed to redefining enterprise communications, providing clients with the services and capabilities that drive productivity across their organizations. Our Tier 1 IP network, ranked in the top five worldwide, connects our clients to any location in the world and any application in the cloud. We offer a comprehensive portfolio of wide area networking, Internet, managed services and voice services, which we back with a superior service experience that is built on GTT’s core values of simplicity, speed and agility.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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GTT Communications recruiting Tech Support Executive candidates nearby Hyderabad, Delhi, Ahmedabad, Faridabad, Gurgaon, Bangalore, Mumbai, Navi Mumbai, Pune, Chennai, Ghaziabad, Noida, Kolkata.GTT Communications vacancies for Tech Support Executive is recruited through Written-test, Face to Face Interview etc.
GTT Communications Company recruits a lot of candidates every year based on the skills . The candidates with BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Hyderabad, Delhi, Ahmedabad, Faridabad, Gurgaon, Bangalore, Mumbai, Navi Mumbai, Pune, Chennai, Ghaziabad, Noida, Kolkata can apply for Tech Support Executive position in GTT Communications. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the GTT Communications recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of GTT Communications and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of GTT Communications and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in GTT Communications and near your city and get a secured career.