Tech Support Executive Jobs in Delhi,Ahmedabad,Faridabad - GTT Communications

Tech Support Executive
GTT Communications
GTT Communications
Last Date 17 Dec 2017

GTT Communications - Job Details

Date of posting: 17 Nov 17


Job description

  • GTT is looking for potential candidates with good communication and technical experience within a Telecommunications / Data Communications / Broadband & DSL Technologies who can support 24/7 operations.

Role Description

  • Operating within Real Time Operations environment, this role is responsible for customer network reactive fault management and resolution.
  • The main focus will be on fault localization and resolution for all DSL/Broadband Products systems.
  • Candidates have to work on a 24*7 shift rotation, providing high quality customer service and 3rd line support whilst handling Data and Voice related faults and any other customer enquiries to a large, diverse, Business & Wholesale customer base.
  • Undertake detailed technical fault diagnosis and resolution across a large number of internal groups and 3rd Party suppliers to ensure customer incidents are resolved within agreed company service level standards.
  • To assign & resolve all faults to appropriate technical escalation areas and notify line management of issues and problems requiring attention.
  • Demonstrate the ability and understanding of the need to be a team player and assist the team in achieving set departmental Key Performance Indicators

Key Accountabilities

  • Respond to faults raised via the Service Desks. Resolve all faults within target times to ensure that department service levels and key performance indicators are achieved.
  • To complete detailed fault diagnostics on GTT network equipment utilizing appropriate technical diagnostic tools. 
  • To complete detailed fault diagnostics on the ‘last mile’ of the network utilizing external remote diagnostic tools to understand how end user customers would set-up and configure equipment.
  • To joint test with exchange based field engineers (including 3rd party Suppliers) to ensure correct path to resolution.
  • To ensure that outstanding problems are escalated according to jeopardy management procedures and to continue to monitor and own outstanding problems ensuring that resolution is achieved in the shortest possible time.
  • Provide support to managers, team members and other colleagues to ensure departmental best practice is adhered to.
  • To ensure that customers perceptions are managed effectively.
  • Troubleshoot customer networks for escalated faults & assist the data team in troubleshooting and handling issues.
  • Escalating complex issues to 3rd Line or Core whichever applicable.
  • To achieve agreed performance levels in line with Business targets, Customer requirements and the functional SLA’s.

Primary Skills

  • ADSL/SDSL DSL Technology & DSLAM’s/MSAN Hands On
  • Experience with Layer1,2&3 of OSI model
  • Familiarity with IP networks to include SIP, IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, DNS, SNMP, and IPSec, a plus
  • ATM Network troubleshooting

Must Have

  • Excellent technical and non-technical verbal and written skills in English
  • Knowledge of IP networking, LAN, WAN & TCP/IP
  • Experience with supporting Broadband connectivity issues
  • Excellent troubleshooting skills and logical thinking
  • Educational Qualifications:Graduate degree in Engineering or equivalent degree.
  • Location: GTT, Pune, India
  • Job Type:Full-time
  • Employment Type:Permanent

Hiring Process : Face to Face Interview, Telephonic Interview, Group Discussion

About GTT Communications

GTT is committed to redefining enterprise communications, providing clients with the services and capabilities that drive productivity across their organizations. Our Tier 1 IP network, ranked in the top five worldwide, connects our clients to any location in the world and any application in the cloud. We offer a comprehensive portfolio of wide area networking, Internet, managed services and voice services, which we back with a superior service experience that is built on GTT’s core values of simplicity, speed and agility.
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
International Airlines ProcessVoice Process
M.Com, BBA/BBM, MA, BHM, BEd...
International Logistics Process.
M.Com, BBA/BBM, MA, BEd, B.Com...
L1 Support Engineer
BCA, BE/B.Tech, BSc(CS, IT), MCA
L1 Global Technical Support Executive
MSc(CS, IT), BSc(CS, IT), BCA, MCA, BE/B.Tech

Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.

GTT Communications recruiting Tech Support Executive fresher’s in Hyderabad, Delhi, Ahmedabad, Faridabad, Gurgaon, Bangalore, Mumbai, Navi Mumbai, Pune, Chennai, Ghaziabad, Noida, Kolkata. The GTT Communications vacancies for Tech Support Executive is filled through Face to Face Interview, Telephonic Interview, Group Discussion etc.
GTT Communications jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills -International BPO. The candidates with BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Tech Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to GTT Communications recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of GTT Communications and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of GTT Communications and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.

NEWFreeCompanies HiringUpdates//nuPM