Tech Support Executive Jobs in Gurgaon,Noida - Good karma infotech pvt. ltd

Description:

Key Responsibilities

• Receive calls and sell subscription plans in our fast paced call and web based operations centre.
  
• Respond to customer inquiries received via calls & live chat
  
• Sell Subscription Plans and enrol customers as per process & policies of Technical Services.
  
• Primary specialists in the education and understanding of technical support issues related to software and general assistance with various applications used by Technical Services.
  
• Identify and selling, then document and retrieve pertinent information for logging, tracking and further escalation.
  
• Complete detailed summary forms of issues being escalated to other levels of support (if required).
  
• Meet assigned productivity targets such as number of sales and first call resolution of incidents, CSAT, Sales revenue & conversion etc.
  
• Salary:INR 1,44,000 - 4,25,000 P.A. Both side cab facility, Meals, Attractive incentives+other Perks
  
• Industry:BPO / Call Centre / ITES
  
• Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
  
• Role Category:Voice
  
• Role:Associate/Senior Associate -(Technical)
  
• Keyskills
• Technical SalesTech SalesTSETSO

• Basic knowledge of computers, laptops, operating systems and computer hardware
  
• Good working knowledge of the Internet
  
• Advance troubleshooting skills for at least one of the following:
  
• Computer Desktop, including software and hardware knowledge
  
• Computer Laptop, including software and hardware knowledge
  
• One of the Operating systems from the following:
  
• Peripherals like Printers, Scanners and Multifunction Devices