Tech Support Executive Jobs in Hyderabad - Impec consulting

Job Description – Technical Support – Voice (International)

Roles & Responsibilities:

• Effectively address customer queries by understanding challenges faced by the customer
• Ensure you meet set process for addressing customer queries
• Understand customer expectation clearly through effective probing
• Document reasons for customer dissatisfaction for all the queries and the challenges faced
• Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
• Set high levels of performance standards for the given process/account
• Ensure you understand expected performance standards and metrics to be achieved for a given process/account
• Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
• Follow the learning management process to remain current and updated on required skills and knowledge required for the position
• Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account

Key Skills:

• Excellent Communication Skills (Verbal and Written English)
• Good knowledge on Windows Operating Systems (XP, Vista, 7, 8 & 10) & Mac OS

Desired Candidate Profile:

• Graduate (Any Discipline)
• 0 to 4 years
• Age <= 30 years

Compensation: ·

• CTC (salary): 2.02 LPA to 3.44 LPA +Benefits