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Tech Support Executive Jobs in Hyderabad - Impec consulting

Tech Support Executive
Impec consulting
BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com
2014 - 2018
202000 - 344000 Per Year
Impec consulting
Last Date 02 Jul 2018

Impec consulting - Job Details

Date of posting: 03 May 18

Job Description – Technical Support – Voice (International)

Roles & Responsibilities:

  • Effectively address customer queries by understanding challenges faced by the customer
  • Ensure you meet set process for addressing customer queries
  • Understand customer expectation clearly through effective probing
  • Document reasons for customer dissatisfaction for all the queries and the challenges faced
  • Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
  • Set high levels of performance standards for the given process/account
  • Ensure you understand expected performance standards and metrics to be achieved for a given process/account
  • Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
  • Follow the learning management process to remain current and updated on required skills and knowledge required for the position
  • Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account

Key Skills:

  • Excellent Communication Skills (Verbal and Written English)
  • Good knowledge on Windows Operating Systems (XP, Vista, 7, 8 & 10) & Mac OS

Desired Candidate Profile:

  • Graduate (Any Discipline)
  • 0 to 4 years
  • Age <= 30 years

Compensation: ·

  • CTC (salary)2.02 LPA to 3.44 LPA +Benefits


Hiring Process : Face to Face Interview, Telephonic Interview

About Impec consulting

Impec consulting

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Impec consulting recruiting Tech Support Executive fresher’s in Hyderabad. The Impec consulting vacancies for Tech Support Executive is filled through Face to Face Interview, Telephonic Interview etc.
Impec consulting jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills -International BPO. The candidates with BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Tech Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Impec consulting recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Impec consulting and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Impec consulting and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.