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Tech Support Executive Jobs in Hyderabad - Impec Consulting Solutions

Tech Support Executive
Impec Consulting Solutions
2018
144000 - 244000 Per Year
Tech Support Executive Jobs in Hyderabad - Impec Consulting Solutions
Last Date 03 Apr 2019

Impec Consulting Solutions - Job Details

Date of posting: 02 Feb 19

  • Position : Technical Support Executive (Non-Voice) / Email & Chat Support
  • Package(CTC) : 1.44 lpa to 2.4 lpa + (incentives based on performance)
  • Experience : 0 to 2 years (International)
  • Shift Timings: Rotational shift
  • Qualification : Intermediate/Graduate
  • Type : Email & Chat Support
  • Typing Speed : 30 WPM
  • Transport: Two-way Cab (Home pick & drop)
  • Working Days : 5 days (Rotational)
  • Location : Hitech City, Hyderabad.
Job Role:
  • Provide customer service for electronic products such as High-definition Consumer goods, Smart phones and Tablets.
  • Provide technical assistance through web-chat and email-based communication tools.
Job Responsibilities:
  • Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines.
  • Troubleshooting and resolving customer service issues and schedule field service calls when necessary.
  • Adhering to quality and performance standards.
  • Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines.
  • Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.
  • Documenting customer transactions accurately and in-time in related customer and business tools.
  • Collaborating with team members and cross functional teams as per the business need. 
  • Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.
Benefits:
  • Paid Training.
  • Competitive Pay.
  • Health Insurance.
  • Paid Time Off.
  • Relaxed Dress Code.
  • Monthly Incentives.
  • Company-Wide Rewards Program
  • Lucrative Employee Referral Program

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Written-test, Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About Impec Consulting Solutions

Impec Consulting Solutions is a very good company. It provides hiring and management solutions for multiple companies. 
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Customer Champions
Any Post Graduate, Any Graduate, Any Non Graduate
Customer Care Executive
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com...
Technical Support Engineer
BCA, BE/B.Tech, MCA, ME/M.Tech
Customer Care officer
Diploma, 10th Pass (SSC), 12th Pass (HSE)

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Impec Consulting Solutions recruiting Tech Support Executive candidates nearby Hyderabad.Impec Consulting Solutions vacancies for Tech Support Executive is recruited through Written-test, Face to Face Interview etc.
Impec Consulting Solutions Company recruits a lot of candidates every year based on the skills . The candidates with 12th Pass (HSE) are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Hyderabad can apply for Tech Support Executive position in Impec Consulting Solutions. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Impec Consulting Solutions recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Impec Consulting Solutions and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Impec Consulting Solutions and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Impec Consulting Solutions and near your city and get a secured career.