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Tech Support Executive Jobs in Hyderabad - Knoah

Tech Support Executive
Knoah
Tech Support Executive Jobs in Hyderabad - Knoah
Last Date 06 Jul 2018

Knoah - Job Details

Date of posting: 07 May 18
  • Technical Support – Voice (International)
Roles & Responsibilities:
  • Effectively address customer queries by understanding challenges faced by the customer
  • Ensure you meet set process for addressing customer queries
  • Understand customer expectation clearly through effective probing
  • Document reasons for customer dissatisfaction for all the queries and the challenges faced
  • Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
  • Set high levels of performance standards for the given process/account
  • Ensure you understand expected performance standards and metrics to be achieved for a given process/account
  • Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
  • Follow the learning management process to remain current and updated on required skills and knowledge required for the position
  • Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account
Key Skills:
  • Excellent Communication Skills (Verbal and Written English)
  • Good knowledge on Windows Operating Systems (XP, Vista, 7, 8 & 10) & Mac OS
  • Desired Candidate Profile:
  • Graduate (Any Discipline)
  • 0 to 4 years
  • Age <= 30 years
  • Compensation:CTC: 2.02 LPA to 3.44 LPA 
Benefits:
  • Paid Training .
  • Competitive Pay.
  • Health Insurance.
  • Paid Time Off.
  • Relaxed Dress Code.
  • Monthly Incentives.
  • Company-Wide Rewards Program.
  • Lucrative Employee Referral Program.
Other Information:  
  • Work Hours: 9 hours - Including 1 hour break (5 day per week & 6 day during training)
  • Shifts: Rotational Shifts (Candidate should be willing to work in Night shifts – 8:00 PM to 5:00 AM)
  • Week Offs: Rotational Offs
  • Transport: Provided (Home Pick up & Home Drop within 30 Kms )

Job Summary

Job Type : Full Time
Job Category : Diploma,BSc/BCA/BBM,Tech Support
Hiring Process : Written-test, Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About Knoah

intrenational MNC company
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Knoah recruiting Tech Support Executive candidates nearby Hyderabad.Knoah vacancies for Tech Support Executive is recruited through Written-test, Face to Face Interview etc.
Knoah Company recruits a lot of candidates every year based on the skills Sales, Business Development, Field Sales, Marketing. The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Hyderabad can apply for Tech Support Executive position in Knoah. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Knoah recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Knoah and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Knoah and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Knoah and near your city and get a secured career.