Tech Support Executive Jobs in Indore - Junction software pvt ltd

Job Specification:

1.        Position – Technical Support Executive 

2.      Service hours– Rotational Shift (Any 9 hr Shift in 24*7)

3.       Qualification – Graduate / Undergraduate

4.  Experience – 2 years related experience in a technical Service Desk environment with minimum 6 months of experience in BPO

Job Description:

1.       Aggressive and potential attitude 

2.      Smart Candidate 

3.      Excellent Communication skills

4.     Problem Solving

5.      Customer Focus

6.     Communication

7.      Learning Orientation

8.      Result Orientation

Salary Slab:

CTC: From 2.52 to 3.10 Lac per annum

Eligibility Criteria:

1.       Excellent verbal and written communication skills, as well as strong analytical and

problem-solving skills

2.      2 years related experience in a technical Service Desk environment with minimum 6

months of experience in BPO

3.      Working knowledge of incident management systems (developed in training)

4.     Supporting the configuration, operation and troubleshooting of basic cloud service

utilization and other PC/System related troubleshooting requirements for end users

5.      Able to configure and troubleshoot computer and networking hardware

6.     Understanding of terminology and concepts, including but not limited to:

POP3/IMAP, Exchange, ActiveSync, VPN, FTP etc.

7.      Working knowledge of anti-spam, antivirus and other security applications

8.      Data recovery operation, triage and troubleshooting for basic cloud products

9.     Undergraduate/Graduate/Post Graduate