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Tech Support Executive Jobs in Jaipur - Dreamweaver Hr Services

Tech Support Executive
Dreamweaver Hr Services
Dreamweaver Hr Services
Last Date 03 Feb 2018

Dreamweaver Hr Services - Job Details

Date of posting: 05 Dec 17

JOB DESCRIPTION

  • US Voice Based Technical Process
  • Location : Jaipur
  • Salary : up-to 25k
  • Qualification: Graduate in any stream/Undergraduate (Correspondence)
  • Experience: Minimum 6 months experience in Technical Support
KEY SKILLS:
A “Technical Support” must have
  • Excellent communication Skills
  • Sound Technical Knowledge of operating Systems
  • Basic knowledge of IP Address, Java & e-commerce
  • Intermediate knowledge of MS Office suite, include Excel  Good Customer service & interpersonal Skills
  • Ability to Multi task
JOB DESCRIPTION:
  • To provide world class service to all small business customers in a customer centric environment.
  • Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple tools.
  • Assisting customers with inquiries while providing consultative support and recommendations.
  • Document in detail all interactions with customers.
  • Effectively articulate complex information to a variety of technical and non-technical customers.
  • Educate customers on products. Help customers to be successful.
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the up/cross selling products and services.
  • Successfully performs against department scorecard metrics including Quality Assurance, First Resolution, and Customer Satisfaction Rating.
  • JOB SUMMARY: This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render services for the tasks effectively.
DESIRED CANDIDATE PROFILE:
  • Graduate/ Undergraduate/ Postgraduate. Candidates with 6 months of International BPO Experience preferred.
  • Excellent command over English (Verbal & Written)
  • Good knowledge of computer (typing speed 25 words per minute, accuracy at least 80%).
  • Excellent inter personal skills.
  • Open to work in Rotational shifts.
  • Should not be below 18 years of age.
  • Excellent command over English (Verbal & Written)
  • Good knowledge of computer (typing speed 25 words per minute, accuracy at least 80%).
  • Excellent inter personal skills.
  • Open to work in Rotational shifts.
  • Should not be below 18 years of age.

Hiring Process : Telephonic Interview

About Dreamweaver Hr Services

We are a leading Recruitment Firm, having expertise in BPO Hiring's.

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Dreamweaver Hr Services recruiting Tech Support Executive Experienced(0.6 Years) candidates in Jaipur. The Dreamweaver Hr Services vacancies for Tech Support Executive is filled through Telephonic Interview etc.
Dreamweaver Hr Services jobs for Experienced(0.6 Years) candidates are very common in nature as the company recruits a lot of Experienced(0.6 Years) candidates every year based on the skills -Tech Support, English Speaking, International BPO. The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(0.6 Years) candidates applying for Tech Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Dreamweaver Hr Services recruitment, Experienced(0.6 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Dreamweaver Hr Services and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Dreamweaver Hr Services and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.

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