Tech Support Executive Jobs in Jaipur - Dreamweaver Hr Services
Tech Support Executive
Dreamweaver Hr Services
0.6 Years
15000 - 25000 Monthly
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 05 Dec 17
Job Description
JOB DESCRIPTION
- US Voice Based Technical Process
- Location : Jaipur
- Salary : up-to 25k
- Qualification: Graduate in any stream/Undergraduate (Correspondence)
- Experience: Minimum 6 months experience in Technical Support
A “Technical Support” must have
- Excellent communication Skills
- Sound Technical Knowledge of operating Systems
- Basic knowledge of IP Address, Java & e-commerce
- Intermediate knowledge of MS Office suite, include Excel Good Customer service & interpersonal Skills
- Ability to Multi task
- To provide world class service to all small business customers in a customer centric environment.
- Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple tools.
- Assisting customers with inquiries while providing consultative support and recommendations.
- Document in detail all interactions with customers.
- Effectively articulate complex information to a variety of technical and non-technical customers.
- Educate customers on products. Help customers to be successful.
- Identify and evaluate opportunities to increase customer retention and satisfaction through the up/cross selling products and services.
- Successfully performs against department scorecard metrics including Quality Assurance, First Resolution, and Customer Satisfaction Rating.
- JOB SUMMARY: This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render services for the tasks effectively.
- Graduate/ Undergraduate/ Postgraduate. Candidates with 6 months of International BPO Experience preferred.
- Excellent command over English (Verbal & Written)
- Good knowledge of computer (typing speed 25 words per minute, accuracy at least 80%).
- Excellent inter personal skills.
- Open to work in Rotational shifts.
- Should not be below 18 years of age.
- Excellent command over English (Verbal & Written)
- Good knowledge of computer (typing speed 25 words per minute, accuracy at least 80%).
- Excellent inter personal skills.
- Open to work in Rotational shifts.
- Should not be below 18 years of age.
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Experienced (0.6 Years)
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id364832
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Rajasthan
Country India
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